Senior Specialist, DRACOE Process SME

Job Description

The Opportunity

 Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

 Our Technology Centres focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centres are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Centre helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centres.

Role Overview

The Process Subject Matter Expert (SME) for the Decommission, Retirement & Archival Center of Excellence (DRACoE) is responsible for defining, governing, and continuously improving the end‑to‑end processes for decommission, retirement, and archival of GxP and non‑GxP applications, data, and related assets. This role ensures that all decommission and archival activities are executed in a compliant, secure, and cost‑effective manner, in alignment with applicable regulatory and quality requirements.

The Process SME provides expert guidance, training, and hands‑on support to project teams, ensuring that each decommissioning or archival initiative follows the approved framework, applies agreed standards, and aligns with enterprise policies and technology roadmaps. This role also contributes to the strategic evolution of the DRACoE, helping define best practices, process governance, and a scalable operating model for decommission, retirement and archival activities.

 What will you do in this role

• Define, maintain, and continuously enhance standard operating procedures (SOPs), work instructions, templates, and process frameworks for system decommissioning, retirement and archival of GxP and non‑GxP applications data, and related assets.

• Serve as the process authority for all methodologies related to system retirement, data archive strategies, and application end‑of‑life management.

• Ensure decommissioning and archival activities comply with applicable regulations and standards (e.g., GxP, 21 CFR Part 11, EU Annex 11, data integrity principles, records retention and privacy requirements).

• Collaborate with business owners, IT, Quality, Records Management, Data Privacy, and Information Security to design compliant, fit‑for‑purpose decommissioning and archival strategies.

• Review and approve key lifecycle closure documents to ensure consistency and inspection readiness.

• Contribute to audit and inspection readiness by ensuring processes and documentation meet internal and external expectations; support regulatory inspections and internal audits as a process SME.

• Support the adoption and optimization of enabling tools and platforms for long‑term data retention and archival, in line with enterprise architecture and technology roadmaps.

• Promote awareness of DRACoE processes and standards through communication, training, and stakeholder engagement across divisions and regions.

What should you have

Primary Skill: SDLC, Quality, Records Management, Data Privacy, and Information Security

 Bachelor’s degree in information technology, Computer Science, Information Systems or any related field.

7-10 years of experience working in shared services, or global process owner role.

• Familiarity with data retention regulations and archival technologies.

• Proven experience designing or operating processes for system lifecycle management (e.g., implementation, change management, decommissioning, data migration, archival).

• Excellent written and verbal communication skills, including the ability to create clear process documentation and guidance.

• Hands‑on experience with ServiceNow and Jira configuration (workflows, schemes, custom fields, project templates, dashboards) in a regulated controlled environment.

• Strong stakeholder management skills, with the proven ability to collaborate effectively with cross‑functional and globally distributed teams to drive alignment, decision-making, and successful process execution.

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation. 

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Required Skills:

Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

04/22/2026

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