Senior Specialist, Digital SDLC Software Engineer

Job Description

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our companys’ IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

As Technical Support, you will play a key role in ensuring system stability and seamless delivery. You’ll oversee releases, change requests, and deployments, and proactively investigate and resolve production issues. Your responsibilities include fixing minor bugs, addressing security vulnerabilities, and developing utility scripts to automate routine tasks. By mining analytics and insights from platform data, you will empower decision-making and drive continuous improvement. Additionally, you will support users by troubleshooting issues and guiding them to fully leverage platform capabilities.

What will you do in this role

• Planning, monitoring, organizing and overseeing projects
• Supporting and providing technical training to users of the IT systems
• Running tests or investigations on application / system issues and providing recommendation or resolutions; need to have system specific expert knowledge.
• Ensures the operational stability, maintenance, performance and compliance of a product or an application in production
• Cooperates with Product Manager to feedback non functional requirements, user experience and in production behavior of the application
• Ensure the managed services partners and/or embedded DevOps resources delivers as expected on their backlog items and tasks
• Ensure every application, at the end of their lifecycle, is retired while meeting compliance goals such as policy based data retention, legal hold and role based access
• Accountable for support and configuration of relevant Technologies ensuring that appropriate support to operations is maintained, and that all operational activities are compliant with regulatory, safety, cyber security, business continuity and financial requirements.

What should you have

• Bachelors’ degree in Information Technology, Computer Science or any Technology stream.
• 7+ years of hands-on experience working with technologies - HTML, CSS, REST API, HTTP, SQL and PostgreSQL databases, at least one programming language from our supported stack (TypeScript / Node / React, Java, Python, .NET)
• Working with DevSecOps tools for deploying and versioning code. 
• Familiarity with modern product development practices – Agile, Scrum, test driven development, UX, design thinking.
• Familiarity with DevOps practices (Git, infrastructure as code, observability, continuous integration/continuous deployment - CI/CD).
• Cloud-native, ideally AWS certified.
• Product and customer-centric approach.
• Experience with other programming languages (Python, Java, TypeScript, .NET) is a nice to have.
• Experience with enterprise systems such as ServiceNow, or similar ITSM/monitoring tools.

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Required Skills:

Availability Management, Change Controls, Incident Management, Management System Development, Problem Management, Quality Assurance (QA), Service Delivery, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Testing

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

04/28/2026

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