Senior Service Engineer/Service Engineer

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Opportunity:

We’re hiring a Service Engineer to join Roche Diagnostics in Singapore.

In this role, you’ll support our diagnostic business across Core Lab, Molecular Lab and Pathology Lab, ensuring our instruments are installed, maintained, and performing at their best across customer sites — enabling reliable and timely patient care.

As the Service Engineer, you are responsible for:
• Perform installation, preventive maintenance, and troubleshooting of diagnostic instruments
• Diagnose and resolve technical issues efficiently to minimise system downtime
• Provide timely, professional, and customer-focused field service support
• Build strong relationships with customers by understanding their needs and ensuring a positive service experience
• Work closely with healthcare professionals to ensure high system uptime and reliability
• Deliver high-quality after-sales service and proactively identify opportunities to improve customer satisfaction

Who You Are:

• Diploma or higher in Electronics, Mechatronics, or related field is preferred.

• At least 2 years of experience in field service / technical support is preferred.

• Fresh graduates are welcomed to apply.

• Experience with clinical or laboratory instruments is a plus.

• Strong analytical and problem-solving skills with the ability to troubleshoot independently in the field.

• Good communication skills and a customer-centric mindset.

• Possess a valid Class 3 driving license; role requires use of a personal vehicle (transport allowance provided).

• Willingness to travel within Singapore, with flexibility to support after office hours and occasional weekends as part of field service responsibilities.

• This role requires a 7/24 standby rotational basis due to the job nature.

At Roche, you’ll have opportunities to grow across functions and geographies — where your role is just the starting point of your career journey.

This role is based in Singapore and usually does not require overseas travel.

If this sounds like you, or someone you know, feel free to reach out or apply.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.