Senior Project Delivery Support Specialist (Sr PDSS)

Senior Project Delivery Support Specialist (Sr PDSS)

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
 
Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.
 
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.
 
Discover what your 25,000 future colleagues already know:
 
Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

Job Summary

The Senior Project Delivery Support Specialist independently leads the delivery and quality oversight of advanced, complex, or interdependent support services for clinical functions and project delivery teams.

Within the defined service scope, the role coordinates support workflows, assures the quality and integrity of outputs, resolves non-routine exceptions, strengthens team capability, and improves support standards and controls. The role is accountable for support-service outcomes but does not own project plans, budgets, timelines, cross-functional project decisions, or overall project delivery.

Core Responsibilities

• Independently lead and coordinate advanced support workflows within the defined service scope, integrating interdependent inputs and handoffs to ensure deliverables are completed on time and meet established standards for accuracy, completeness, consistency, and compliance.

• Independently manage priorities, dependencies, handoffs, and capacity across assigned support services; resolve operational issues within defined authority; maintain visibility of workload, service performance, and delivery risks; and escalate matters requiring project-level decisions or changes to project commitments.

• Coordinate and provide quality oversight for the timely and accurate filing of assigned essential documents in the TMF, including correct classification and metadata; review completeness and quality, reconcile discrepancies, and facilitate resolution or escalation of missing, incomplete, or rejected documents.

• Maintain and oversee the quality, integrity, consistency, and appropriate control of project information, documentation, records, systems, and assigned trackers across areas of responsibility, including applicable document lifecycle and translation activities within scope.

• Own quality oversight for assigned support services by defining and applying review controls, reconciling outputs across systems and sources, identifying recurring defects and root causes, and ensuring timely corrective action or escalation.

• Apply advanced operational judgment to resolve non-routine support exceptions within defined authority and escalate decisions that affect project scope, plans, timelines, budgets, risk acceptance, or cross-functional commitments to the accountable project owner. Strengthen service delivery by improving standards, guidance, and controls, and build colleague capability through knowledge sharing, learning resources, coaching, and mentoring.

• Use approved systems, automation, AI-enabled tools, dashboards, and reporting capabilities to analyze support-service data, identify quality or capacity trends, and produce reliable reports and

advanced customized deliverables that improve operational visibility, efficiency, scalability, and consistency for project teams and clinical functions.

• Support compliant, audit-ready, and inspection-ready delivery by promoting adherence to applicable company policies, procedures, regulatory expectations, privacy, information-security, and records-management requirements.

• Maintain required role knowledge, training, time reporting, and individual performance expectations; identify and escalate discrepancies that may affect quality, timelines, productivity, service, or utilization measures where applicable.

• Perform other work-related duties as assigned.

Qualifications

• Bachelor’s Degree required. Equivalent combinations of education, training, and relevant experience will be considered.

• 1-3 years of relevant support experience, including sustained success independently delivering advanced, higher-complexity, or interdependent support services and demonstrated responsibility for quality oversight, exception management, or process improvement.

• Demonstrated understanding of clinical operations, the clinical-trial process, project documentation, and the requirements of a regulated environment.

• Ability to use business systems and information sources to maintain data integrity, reconcile and analyze information, and produce reliable reports and customized deliverables. Strong analytical, organizational, communication, quality-review, problem-solving, and escalation judgment.

• Ability to work independently within defined authority; lead advanced support workflows; coordinate priorities, dependencies, handoffs, and capacity; coach and mentor colleagues; and translate recurring service issues into practical improvements to standards, guidance, controls, or learning resources.

• Readiness for this level is demonstrated through sustained delivery of high-quality work within agreed timelines; independent leadership of advanced support workflows; effective quality oversight and proactive exception management; measurable improvements in service reliability, consistency, capacity, or efficiency; and meaningful contributions to colleague capability and continuous improvement. Readiness does not require ownership of project plans, budgets, timelines, or overall project delivery.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.