Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
When you’re part of the team at Thermo Fisher, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Job Description
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers find cures for cancer, protecting the environment, or ensuring food safety. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Position Summary
To support the Client Services team and maintain close communication with internal stakeholders to manage dedicated studies for strategic customers in accordance with cGMP standards and customer requirements.
Responsibilities:
- Perform all processes in accordance with established customer-specific standard operating procedures and cGMP standards.
- Ensure relevant documentation is maintained and filed in accordance with regulatory and customer requirements.
- Coordinate and communicate relevant activities with internal and external stakeholders to ensure services meet strategic customer requirements.
- Prepare and provide timely reports, monthly metrics, and other information as required by customers.
- Participate in customer meetings and teleconferences as appropriate.
- Ensure shipment orders are processed on time, with necessary documentation and checklists prepared in accordance with established procedures.
- Respond accurately and promptly to inquiries and requests from customers and investigator sites.
- Escalate system issues, order discrepancies, timeline concerns, and other project-related issues to relevant stakeholders promptly.
- Support other functional areas as required by management.
- Maintain incoming and outgoing shipment updates, forecasts, and backlog reports.
- Assist with timely monthly billing and invoicing activities.
- Ensure shipping orders are processed and released in accordance with contractual and country-specific requirements.
- Verify that all necessary study documentation is received prior to shipment release to study sites.
- Prepare relevant shipping documents and notifications according to country requirements and customer instructions, ensuring accurate system updates.
- Follow up on deliveries, obtain proof of delivery and receipt acknowledgements, and maintain records according to established procedures.
- Coordinate temperature excursion assessments with relevant stakeholders and communicate Fit for Use status to affected sites.
- Prepare documentation for labelling and re-stickering activities, ensuring completion within required timelines.
- Coordinate shipment returns in accordance with project requirements.
Requirements:
- Diploma or Degree in Science, Healthcare, Logistics, Business Studies, or a related discipline.
- Minimum 2 years of relevant experience.
- Experience in project coordination, customer service, logistics, or warehousing.
- Strong interpersonal, communication, and organizational skills.
- Good computer literacy, with proficiency in Microsoft Office and experience with systems such as Oracle, SAP, CT-WIN, or Körber One.
- Ability to coordinate multiple activities, prioritize tasks, and work effectively with cross-functional teams.
- Knowledge of pharmaceutical warehousing, logistics practices, and cGMP requirements is an advantage.