Senior Product Manager, Sales Systems

About the role 

10x Genomics makes products that enable researchers to answer biology’s hardest and most elusive questions. Commercial systems are the engine of our revenue generation, and we are seeking a Senior Product Manager to lead the transformation of our sales technology stack.

This role is built for a strategic, systems-thinking product leader who brings top-tier B2B enterprise SaaS rigor to our commercial infrastructure. You will be tasked with designing elegant, scalable systems that support both B2B enterprise and emerging, frictionless, B2C purchasing paths. Your core focus is on the backend architecture and Salesforce ecosystem, as well as ensuring that our internal tools are built with the end-user in mind. You will advocate for the daily experience of our internal teams, shape the systems, and take part in web projects that intersect with our commercial data flow.

What You’ll Be Doing

• Architect and execute the strategic restructuring of our end-to-end purchasing experience and CRM. Transform complex systems requirements into a scalable and manageable system.
• Automate high-value actions to the team by integrating account-based outreach, intent data, and sales enablement tooling to eliminate manual processes and ensure the team goes after the most impactful activities. 
• Design the data models and account hierarchies required to support an omnichannel commercial strategy, seamlessly accommodating complex B2B business models with self-service e-commerce purchasing.
• Partner deeply across commercial leadership and engineering, translating complex business objectives into clear requirements.
• Champion exceptional UX for internal systems, and ensure systems empower internal teams to sell faster rather than burdening them with data entry.

Minimum Qualifications

• Bachelor's Degree (or equivalent)
• 5 years of product management experience
• 3 years of experience working with commercial systems (e.g. CRM, ERP)

Preferred skills and experience 

While we always value highly capable individuals who can learn quickly, this specific role requires deep expertise in enterprise sales systems and data architecture. Here are the skills and experiences we are looking for, roughly in priority order:

• Systems Mastery: Deep experience untangling and scaling Salesforce or related systems. You know how to structure complex data, multi-tiered approvals, and global pricing models without creating administrative bloat.
• Signal Routing: Experience integrating modern sales engagement platforms and intent data directly into the CRM, turning raw data into actionable, prioritized workflows for sales teams.
• Rigor and Discipline: Ability to apply top-tier systems rigor to our complex, global life sciences environment, ensuring systems remain compliant, scalable, and capable of handling intricate scientific product catalogs.
• Internal UX: You fundamentally believe that internal tools deserve world-class UX. You have a track record of driving adoption by building intuitive workflows that make sales teams measurably faster and more effective.
• Omnichannel Data Modeling: Expertise in CRM data architecture and the proven ability to seamlessly route data for both high-touch enterprise deals and low-touch e-commerce transactions.
• Cross-Functional Influence: Strong ability to partner deeply with Commercial leaders, while maintaining the technical acumen to collaborate with engineering teams.