Senior Product Complaint Specialist

We are looking for a Senior Product Complaint Specialist who will be responsible for leading investigations related to Product Quality Complaints (PQC), while also supporting deviation, OOS, and other quality event investigations in a GMP-regulated pharmaceutical environment. The role ensures investigations are conducted in a timely, compliant, and scientifically sound manner, identifying root causes and driving effective corrective and preventive actions (CAPAs), reporting to QA Investigations Manager.

Key Responsibilities 

• Lead, conduct and document Product Quality Complaint investigations from initiation through closure. 

• Perform root cause analysis using structured investigation tools and methodologies. 

• Assess product impact and support risk evaluations. 

• Develop, implement, and track CAPAs to completion. 

• Collaborate with Manufacturing, Suppliers, Quality Control, Engineering, Supply Chain, and other functions to gather information and drive investigation outcomes. 

• Ensure investigations are completed in accordance with GMP requirements, company procedures, and established timelines. 

• Identify and recommend continuous improvement opportunities within the Quality Management System. 

Qualifications & Experience 

• Bachelor's degree in scientific discipline such as Chemistry, Microbiology, Pharmacy, Biochemistry, Engineering, or a related field. 

• Minimum 3 years of investigation experience within a GMP pharmaceutical or biotechnology environment. 

• Experience conducting Product Quality Complaint, deviation, OOS, and CAPA investigations. 

• Strong understanding of cGMPs, quality systems, and regulatory expectations. 

• Proficiency in root cause analysis and risk assessment methodologies. 

• Excellent written communication, analytical, and problem-solving skills. 

• Ability to manage multiple investigations and work effectively in a cross-functional environment. 

What we offer:

• An inspiring challenge to work with great co-workers on ambitious projects that change people's lives.
• The chance to be a part of a global and fast-growing company.
• An international work culture that encourages diversity, collaboration, and inclusion.
• Positive, flexible, and innovative work environment.
• Support for personal growth and internal career development.
• Company social events and milestone celebrations.
• Excellent in-house canteen and coffee house.
• Exercise and well-being support for full-time employees.
• On-site shower facility.
• Transportation grant towards eco-friendly modes of travel for full-time employees.
• Internet at home for full-time employees.