Description

<h1>Job Description Summary</h1><h1>Job Description</h1><div><div>We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Position Summary </div><div>The newly formed Global Sales Operations & Effectiveness (SO&E) organization is leading the transformation of sales capabilities, positioning BD to become the strongest commercial organization in MedTech. The Senior Manager, Strategy and Operations – Sales Operations & Effectiveness plays a critical role at the center of this transformation. This role functions as a senior strategic operator and internal advisor to SO&E leadership—bridging strategy and hands‑on execution. The position blends elements of management consulting, chief‑of‑staff, lean management system, and enterprise operations leadership, with direct exposure to senior commercial leaders and accountability for real business outcomes.</div><div>Unlike advisory roles focused on recommendations, this position directly supports strategy through execution: shaping priorities, designing operating mechanisms, driving alignment across a global matrix, and ensuring follow‑through that delivers measurable impact across commercial process, technology, and analytics.</div><div>This is a high‑visibility, high‑expectation role for individuals who thrive in ambiguity, operate with pace, and want to convert strategy into sustained performance.</div><div>Key Responsibilities </div><div>Strategy Execution & Operating Rhythm </div><div><ul><li>Partner with the Sales Operations and Effectiveness leadership team to shape and operationalize transformation strategy—translating executive intent into clear priorities, operating cadences, and measurable outcomes across a complex global matrix. </li></ul></div><div><ul><li>Benchmark leading technology, AI, and operating practices from top‑performing companies to set internal standards and drive disciplined, world‑class execution across Sales Operations & Effectiveness. </li></ul></div><div><ul><li>Design, support, lead, and continuously evolve SO&E operating mechanisms, including planning cycles, business reviews, strategy sessions, and global decision forums </li></ul></div><div><ul><li>Drive discipline, transparency, and follow‑through across the SO&E operating rhythm. </li></ul></div></div><div><div><ul><li>Partner closely with the VP, Global Sales Intelligence, VP, Global Sales Enablement, and Sr. Director, Global Commercial Technology to activate strategy, problem solve and drive major initiatives forward.</li></ul></div><div>Operational Execution </div><div><ul><li>Act as a strategic integrator across Global Sales Intelligence, Sales Enablement, and Commercial Technology to accelerate execution of high‑impact initiatives. </li></ul></div><div><ul><li>Identify performance, process, and capability gaps through data‑driven analysis and structured problem solving. </li></ul></div><div><ul><li>Ensure decisions convert into action—tracking progress, removing obstacles, and reinforcing accountability. </li></ul></div><div><ul><li>Plan, prepare, and lead and/or co-lead workshops spanning global design and implementation of commercial process, commercial technology, and commercial analytics. </li></ul></div><div><ul><li>Integrate data-driven insights into planning and improvement cycles to prioritize opportunities, measure progress, and reinforce accountable execution. </li></ul></div><div> </div><div>BD Excellence Deployment </div><div><ul><li>Drive the deployment and scaling of BD Excellence capabilities across the Sales Operations & Effectiveness org, including Kaizen, Transactional Process Improvement (TPI), Visual Management (VM), Problem Solving Process (PSP), and Standard Work. </li></ul></div><div><ul><li>Facilitate kaizens and structured problem-solving (PSP) sessions with commercial and functional leaders and teams – driving sustained, measurable improvements to key performance indicators (KPI). </li></ul></div><div><ul><li>Identify and resolve performance, process, and capability gaps through a consultative approach with internal and external stakeholders. </li></ul></div><div>Cross-Functional Influence & Communication </div><div><ul><li>Operate effectively at pace and serve as a connective catalyst across a highly matrixed global organization, influencing senior Commercial, IT, Marketing, Regional, and Sales Operations leaders without direct authority </li></ul></div><div><ul><li>Build executive‑ready narratives and materials that synthesize complex issues into clear insights and decisions at pace. </li></ul></div><div><ul><li>Support senior leaders by structuring ambiguity, surfacing trade‑offs, and enabling fast, high‑quality decision making. </li></ul></div><div> </div><div>Change Leadership and Culture  </div><div><ul><li>Act as a change champion, challenging legacy paradigms, promoting operational rigor and continuous improvement to enhance both speed and quality of outcomes.   </li></ul></div><div><ul><li>Foster a culture of accountability, learning agility, and execution excellence across Sales Operations & Effectiveness. </li></ul></div><div><ul><li>Drive adoption of new tools, processes, and behaviors through structured change management and engagement.  </li></ul></div><div>Qualifications </div><div><ul><li>3-5+ years in Strategy & Operations, Management Consulting, or Chief of Staff; preferred experience working in consulting or for a fast-paced tech company. </li></ul></div><div><ul><li>Education: Bachelor’s degree in Business, Marketing, Engineering or a related field; MBA or advanced degree preferred.  </li></ul></div><div><ul><li>Demonstrated ability to quickly understand strategy, intent, and enterprise priorities and convert them into executable plans without detailed direction. </li></ul></div><div><ul><li>Proven track record of operating with minimal oversight, setting direction within defined guardrails, and making sound judgment calls in ambiguous situations. </li></ul></div><div><ul><li>Experience translating ambiguous goals into clear operating expectations, metrics, and accountability mechanisms. </li></ul></div><div><ul><li>Proven ability to define standards, measure adherence, and enforce follow‑through in complex, matrixed environments. </li></ul></div><div><ul><li>Proven ability to operate effectively in complex, global, matrixed organizations. </li></ul></div><div><ul><li>High learning agility and able to ramp quickly into new contexts. </li></ul></div><div><ul><li>Strong problem-solving capability using structured methodologies (e.g., Kaizen, 5S, DMAIC, A3/Pareto); Lean Business System Certified Practitioner (CP) is a plus.  </li></ul></div><div><ul><li>Excellent executive communications skills (PowerPoint, written synthesis, executive presentations). </li></ul></div><div><ul><li>Excellent interpersonal and influencing skills with the ability to build a coalition of support from partners. </li></ul></div><div><ul><li>Demonstrated comfort operating in ambiguous, dynamic environments. </li></ul></div></div><div><div><ul><li>Must be able to work and attend meetings during standard Eastern Time (ET) business hours (approximately 9:00am – 5:00pm ET) and flex to work with global audiences as necessary.  </li></ul><ul><li>Must be able to travel up to 50% domestically and internationally. </li></ul></div></div>At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why Join Us?A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit <a href="https://bd.com/careers" target="_blank">https://bd.com/careers</a> Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.Required SkillsOptional Skills.<h1>Primary Work Location</h1>USA NJ - Franklin Lakes<h1>Additional Locations</h1><h1>Work Shift</h1>At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under <a target="_blank" href="https://jobs.bd.com/en/our-commitment-to-you">Our Commitment to You</a>.Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.Salary Range Information$143,300.00 - $236,500.00 USD Annual

Senior Manager, Strategy and Operations – Sales Operations & Effectiveness

Description

Becton Dickinson