Senior Manager, Sales Operations & Analytics

The Opportunity:

The Senior Manager, Sales Operations & Analytics, reporting to the Senior Director, Sales Operations & Analytics, plays a key role in enabling US Commercial field teams to execute with clarity and impact. This leader partners cross-functionally to translate strategy into scalable processes, actionable insights, and effective, pragmatic, high-impact tools that drive alignment and position the field for success. This individual will support seamless, coordinated commercial field enablement through:

Field Operations & Governance

• Translate commercial strategy into clear, compliant, and executable field processes.

• Lead operating cadence, governance forums, and communications to drive alignment and accountability.

• Maintain SOPs and field standards to ensure consistent execution.

Sales Systems, Territory & Data

• Oversee operations and infrastructure of core field enablement systems including CRM, alignment management, roster management, and sales crediting.

• Ensure data integrity, system adoption, territory accuracy, and reporting reliability.

• Lead system enhancements from requirements through testing and deployment to support evolving business needs.

Performance Reporting & Incentives

• Administer incentive compensation operations, including goal setting, tracking, payout validation, and field support.

• Partner on annual plan design and in-year adjustments to reinforce strategic priorities.

Field Programs & Continuous Improvement

• Lead operational execution of onboarding, POA and regional meetings, and business planning cycles.

• Manage cross-functional deliverables, vendors, and timelines.

• Champion process improvements that enhance scalability, efficiency, and field effectiveness.

Required Skills, Experience and Education:

• BA/BS degree in a related field with 6-8+ years of progressive experience in sales operations, commercial operations, field enablement, or commercial analytics within biotech or pharma (or equivalent experience).

• Demonstrated leadership across sales operations domains, including CRM, territory alignment, roster management, sales crediting, reporting/BI tools, and incentive compensation.

• Strong analytical and problem-solving skills with the ability to translate complex data into clear, actionable insights.

• Proven program management experience driving cross-functional initiatives, field communications, and operational governance.

• Ability to operate independently while managing multiple priorities in a fast-paced, evolving environment.

• Excellent written and verbal communication skills, with confidence engaging stakeholders at all levels.

• Valid driver’s license; ~30% travel required for candidates based remotely or ~10% travel required for candidates based at Redwood City, CA headquarters.

Preferred Skills:

• MBA or advanced degree.

• Oncology and/or launch experience; experience in emerging or mid-sized biotech environments.

• Demonstrated continuous improvement mindset and change management experience.

• Exposure to AI-enabled or advanced analytics tools to enhance field productivity.

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