Senior Manager Information Systems

ABOUT AMGEN 

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. 

ABOUT THE ROLE 

Role Description: 

The role is responsible for leading and mentoring team members within the Clinical Design and Analysis technology services group that build and transform technology capabilities that positively impact business outcomes. This individual will be responsible for developing and leading a highly talented team that is built for delivering high-end and innovative technologies in support of biostatistical study design and analysis.   

The ideal candidate will have a proven track record of leadership in technology-driven environments for clinical design and analysis and a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in end-to-end software development lifecycle in a Scaled Agile Framework coupled with leadership and transformation experience. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure.  

Roles & Responsibilities:  

• Lead and manage large, diverse teams within a matrixed organization.  

• Foster a culture of collaboration, innovation, and continuous improvement.  

• Attract and recruit top talent as part of an extensive Technology organization to be hired within India.   

• Develop talent, motivate the team, delegate effectively, champion diversity within the team and act as a role model of servant leadership.  

• Responsible for managing, growing, and developing the Amgen Technology team in India, ensuring global ways of working are imbedded in the local organization 

• Collaborate with geographically dispersed teams, including those in the US and other international locations.  

• Understand the decision-making process, workflows, and business and information needs of business partners and stakeholders  

• Develop and implement strategic plans for workforce and technology.  

• Contribute and define business outcomes + requirements, technology solutions, and services 

• Oversee the software development lifecycle  

• Improve activities being measured by crafting, monitoring, and optimizing relevant feedback loops through 'test & learn' activities 

• Ensure communication of key performance metrics and analysis of unmet needs 

• Work with Product Owners, Service Owners and/or delivery teams to ensure that delivery matches commitments, acting as an escalation point and facilitating communication when service commitments are not met 

• Participate in stakeholder and other leadership meetings, working with other parts of the organization, and functional groups to ensure successful delivery 

• Maintain strategic relationships and strong communication with the leadership team about IS services and service roadmaps to ensure that all the stakeholders feel informed and engaged 

• Follow global standards and practices.  

• Ensure ongoing alignment with strategy, compliance, and regulatory requirements for technology investments and services 

• Facilitate best practice sharing, ensuring ongoing alignment with the Technology & Digital strategy 

• Oversee operating budgets and product team budgets, ensuring regular review of actuals and latest estimates, managing according to agreed governance 

• Ensure alignment of Technology service plans across organization 

• Provide education to new partners with regards to IT service offerings 

• Remain accountable for ensuring overall organizational compliance to quality/compliance requirements such as GXP and Privacy 

Basic Qualifications and Experience:  

• Master’s / Bachelor’s degree with 13-17 years of experience in Life Sciences Information Technology Management or related field

Functional Skills: 

Must-Have Skills: 

• Experience in people management and leading matrixed teams, and passion for mentorship, culture and fostering the development of talent.  

• Demonstrated experience in managing technology teams and innovations with a track record of successful innovation  

• Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment.  

• Exceptional collaboration, communication and interpersonal skills to effectively manage stakeholder relationships and build new partnerships. 

Good-to-Have Skills: 

• Solid understanding of biostatistical analysis methods, clinical pharmacology, and clinical pharmacokinetic analyses  

• Experience in a leadership role within a pharmaceutical or technology organization 

• Experience using and adoption of Scaled Agile Framework (SAFe)  

• Ability to work effectively in a fast-paced, dynamic environment. 

• Established business partnerships and IS governance practices involving senior business stakeholders 

• Broad working knowledge of key IS domains and layers 

Professional Certifications: 

• Scaled Agile Framework (SAFe) for Teams (preferred) 

Soft Skills: 

• Strong verbal and written communication skills 

• Team-oriented with a focus on achieving team goals.  

• Excellent leadership and team management skills.  

• Strong transformation and change management experience.  

• Exceptional collaboration and communication skills.  

• High degree of initiative and self-motivation.  

• Ability to manage multiple priorities successfully.  

• Excellent analytical and troubleshooting skills 

• Ability to work effectively with global, virtual teams 

Shift Information: 

This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. 

EQUAL OPPORTUNITY STATEMENT 

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. 

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.