Career Category
Operations
Job Description
Join Amgen’s Mission of Serving Patients
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas – Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the
Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lie within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
What you will do
Let’s do this. Let’s change the world. You will be accountable for coordinating our delivery efforts across the internal and external teams located in AIN and across India. In addition, the Senior manager must manage relationships across a complex internal set of teams and functional groups.
This is a high-impact role responsible for end-to-end IC management including design, analytics, operations, and platform innovation. The role will serve as a strategic and operational partner to Amgen’s U.S. Commercial organization.
Responsibilities
- Key Integrator: Act as main point of contact and representative of the Inflammation and Bone Business Unit (IBBU) and Cardiovascular Business Unit (CBU) Incentive strategy and operations team in India.
- Talent Development: Train, develop, and manage talent to meet organizational needs.
- Incentive Compensation Design & Analytics
- Lead the strategic development and implementation of IC design solutions, drive the creation of analytics frameworks to evaluate IC outcomes relative to brand goals, and ensure all modifications to incentive plans are compliant with internal policies and governance protocols.
- Oversee execution and innovative delivery on all aspects of IC design and analytics (e.g. scenario modeling, quota-setting, ROI analytics, financial modelling, etc.)
- Continuously monitor and evaluate industry best practices, benchmarking data, and market trends in incentive compensation to drive innovation and strategic value to US sales leadership.
- Operational Excellence and Delivery:
- Lead end-to-end delivery of IC program operations ensuring quality, scalability, and operational efficiency, while promoting best practices in Incentive systems and quality control.
- Establish and enforce governance standards by ensuring robust documentation practices, traceable audit trails, and effective control mechanisms across incentive compensation operations.
- Lead the management of the IC technology platform, partnering with IT, vendors, and IC stakeholders to drive platform enhancements, seamless integrations, and effective handling of change initiatives.
- Serve as the subject matter expert on data utilized for incentive compensation, providing strategic guidance and actionable solutions to address data-related challenges and field inquiries.
- Automation & AI:
- Lead the piloting, planning, and implementation of automation across the Incentive Strategy and Operations capabilities.
- Support the development and adoption of AI/ML solutions in Amgen’s AI ecosystem by identifying use cases, providing domain expertise, and validating model outputs to drive efficiency and scalability.
- Continuous Improvement: Lead identifying and prioritizing areas of opportunity across Incentive Strategy and Operations capabilities and processes.
- Business Impact & Collaborator Management: Ensure capability solutions drive tangible business outcomes and collaborate with global key collaborators to refine requirements, measure impact, and report progress.
What we expect of you
We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications
- Bachelor's/Master’s degree & 10+ years of experience in Incentive Compensation strategy and operations.
- 2+ years of leadership experience directly managing people, teams, projects, programs, and directing the allocation of resources.
Preferred Qualifications
- Relevant sales force effectiveness, sales operations, and field platforms and systems (i.e. CRM, sales operations enablement, reporting) in the bio/pharmaceutical industry and/or consulting experience.
- Analytical Skills: The ability to analyze data, identify trends, and make data-driven decisions is crucial. This includes proficiency in statistical analysis and familiarity with tools like Excel, SQL, and data visualization software.
- Technical Proficiency: Knowledge of relevant software and technologies, such as sales planning and operations platforms (targeting, alignment and roster management, incentive compensation), sales CRM, and other field-specific tools, is important.
- Critical Thinking: Strong analytical skills to diagnose business issues and incorporate into development or adjustment of strategies, plans and tactics to achieve business objectives
- Project Management: Ability to lead cross-functional teams to identify, prioritize, and implement improvements to field analytics and operations processes
- Collaboration: Ability to work effectively with stakeholders to ensure alignment and support for initiatives
- Communication: Effective communication is key, both in writing and verbally. This includes the ability to present data and findings clearly to stakeholders and team members.
- Oral, written and presentation skills to explain complex concepts and controversial findings clearly to a variety of audiences, including senior management
- Comfortable challenging the status quo and bringing forward innovative solutions
- Ability to identify areas for process and systems innovation and implement change that will enhance the overall effectiveness of the team
.