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As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Human Resources

Job Sub Function:

HR Operations

Job Category:

People Leader

All Job Posting Locations:

Prague, Czechia

Job Description:

The Sr. Manager, Global Mobility & Local Immigration Services will be act as key contact for TA, Managers, BUHR for administrative activities related to international assignments, one-way moves, and local immigration in partnership with the Talent Mobilization Office, Immigration Center of Excellence (COE), and other key internal and external stakeholders. This role will actively manage operations to initiate, execute and repatriate mobility employees on international assignments. The role will also actively participate in the management of the day-to-day global services operations for local hire immigration globally.

This role will lead two multifunction teams consisting of Leads, Specialists, and Coordinators, who will serve as points of contact for employees and/or managers covered by international mobility assignments, one way moves, and local immigration to ensure execution of exceptional employee experiences.  The role will lead teams responsible for proactively monitoring the status and execution of (1) international assignments and one-way moves, identifying and mitigating internal challenges (payroll, benefits enrollment, etc), before they impact employees; and (2) local immigration, driving company required operations for sponsorship. It will be accountable for developing audit reporting to detect operational failure points, driving root-cause resolution, and partnering with CS Global Mobility and Global Services teams to implement lasting process improvements that prevent recurring issues and continuously improve the employee experience.

This role will require expertise in problem solving, stakeholder management, and solid communication skills. An ability to navigate the J&J matrix to ensure prompt resolution of escalations related to the two functions is critical. This role will have a direct reporting line to the Global Head of Business Solutions Group (BSG) and maintain a dotted line reporting relationship with the Global Head of Immigration and Head of Global Mobility Advisory & Mobilization.

As part of this role, you will lead the design, development, and implementation of key services:

Global Mobility

• With oversight from Head, Global Mobility Advisory & Enablement define the scope, operating model, governance, KPIs, escalation pathways, and roles/responsibilities. Collaborate with Global Mobility and vendors to develop global process designs, including service management tools. Ensure communication and implementation strategies are executed effectively, covering technology access, training, and knowledge management.
• Local Immigration Service:
  With oversight from the Immigration COE, manage the local immigration program and its expansion, executing the operating model, governance, KPIs, and escalation pathways. Partner with the Immigration COE to develop and implement communication, education, and training strategies for internal and external stakeholders. Manage hyper care, ensuring continuous process and documentation improvements.

IA Service Leadership and Execution 

• Manage the team responsible for ensuring seamless delivery and execution of International Assignments through collaborative cooperation with and across Talent Mobilization, BUHR and GSHR Service Delivery teams.
• Serve as escalation point for TA, R&O, Manager, BUHR, and vendor partners leading operational escalations, coordinating across cross-functional stakeholders as needed to ensure timely service recovery for escalations relating to the execution of administrative activities related to EC/EC-1 level International Assignments.
• Provide enhanced operational support for executive and critical talent mobility cases, ensuring confidentiality, responsiveness and stakeholder alignment
• Serves as backup to the administrative execution for all International Assignments related to the coordination with relevant parties, collecting necessary data, and initiating IA process within our HR systems (job requisition creation, Workday management/org updates, benefits enrollment, relocation initiation, data quality assurance, among others).
• Ensures operational excellence in IA management across the different process stages (initiation, onboarding, offboarding, etc) through robust measurement and continuous improvement practices.
• Drives root-cause resolution and analysis of escalations relating to International Assignments and One-Way Moves to identify process breakdowns and improvement opportunities in partnership with the Mobility Process and Content Management Lead
• Provides support with relevant country nuances as identified.

Local Immigration Coordination Leadership and Execution 

• Ensure seamless delivery and execution of local hire immigration processes for in-scope countries and other ADHOC markets through collaborative cooperation across the Immigration COE, BUHR, GSHR Service Delivery, and external vendor teams.
• Act as a key escalation contact for TA, R&O, Manager, BUHR, vendor partners, and employees requiring local hire work authorization documentation.
• Stay up to date on immigration changes globally and partner with the Immigration COE to provide timely updates to relevant stakeholders.
• Provide immigration data and insights on a routine and as-needed basis in all J&J markets globally.
• With oversight from the Immigration COE, develop country-level compliance guides, operational processes and controls to maintain J&J’s sponsor obligations, and actively identify and close any gaps.
• Manage and reconcile local hire immigration payments from the business to vendor partners globally.

People management

• Provides leadership, direction, coaching and feedback to a global team of Leads, Specialists, and Coordinators, enabling a Credo-based, high-performance culture, and developing the talent within the team.
• Manages and engages team members to promote team effectiveness and achieve service delivery standards with high quality. 

Qualifications:

 

• Bachelor’s degree
• 8+ years professional experience required; minimum of 2 years of HR or HR-related experience preferred; familiarity with AI and automation preferred
• Ability to problem solve service delivery issues and manage stakeholders
• Innovative and continuous improvement mindset
• Ability to connect, influence and establish credibility with stakeholders
• Strong track record of collaborating with cross functional teams
• Prioritization skills and criteria to determine level of urgency in managing issues/escalations
• Problem-solving and customer-centricity
• Responsibility for global, regional, cross-cultural or multi-functional teams with understanding and appreciation for country/local nuances
• Great work ethic – reliable in meeting deadlines, delivering results, and ability to manage confidential information
• Cross cultural leadership skills and global mindset

 

 

Required Skills:

Global Mobility, Leadership, Stakeholder Partnerships, Vendor Management

 

 

Preferred Skills:

Compliance Management, Cultural Competence, Developing Others, Employee Benefits, Employee Experience, HR Best Practices, HR Operational Planning and Organizing, HR Strategic Management, Human Resources (HR) Auditing, Human Resources Development, Human Resources Law, Human Resources Policies, Inclusive Leadership, Managerial Courage, Performance Measurement, Strategic Thinking, Talent Management, Team Management

  

 

The anticipated base pay range for this position is:

Kč1,641,000.00 - Kč2,830,150.00

 

 

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

 

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.