Senior Manager, Digital Commerce

R75906 Senior Manager, Digital Commerce

Location: Hyderabad, India

Intro Summary of the Role

The Senior Manager, Digital Commerce (Technical Product Owner) owns the technical product strategy and delivery for the digital commerce platform, with a strong focus on enterprise integrations, including PunchOut and EDI. This role is responsible for translating complex business and operational needs into scalable technical solutions, overseeing business analysis activities, and ensuring high‑quality execution across integrated systems.

Acting as the technical product owner, the role partners closely with engineering, IT, and external partners to manage the product roadmap, backlog, and delivery of integrations that support B2B customer workflows. The role operates at both a strategic level—shaping integration strategy and platform evolution—and a hands‑on level—guiding requirements, prioritizing backlog items, and ensuring successful end‑to‑end delivery.

What You Will Do

Product Roadmap Ownership

• Own and maintain the digital commerce product and integration roadmap, ensuring alignment with business priorities, customer needs, and technical dependencies across PunchOut, EDI, ERP, and commerce platforms.

• Continuously refine the roadmap and backlog based on business value, delivery learnings, integration complexity, and stakeholder feedback, making informed trade‑off decisions where required.

Business & Cross‑Functional Liaison

• Act as the primary liaison between business stakeholders (Sales, Customer Service, Commercial Operations) and technical teams (Engineering, IT, Integration partners) to ensure alignment on scope, priorities, and delivery outcomes.

• Facilitate cross‑functional discussions to gather requirements, clarify integration impacts, manage dependencies, and ensure shared understanding across teams.

• Translate business objectives and operational workflows into clear, actionable requirements and user stories, ensuring technical feasibility and end‑to‑end integration readiness.

Integration‑Focused Delivery & Governance

• Lead cross‑functional planning and delivery for PunchOut and EDI initiatives, coordinating across internal teams and external partners to ensure predictable, high‑quality execution against the roadmap.

• Provide regular updates to stakeholders on roadmap progress, risks, dependencies, and timelines, proactively managing expectations and escalation where needed.

Agile Delivery & Governance

• Manage and prioritize the product backlog, making trade‑off decisions based on business value, technical complexity, and integration impact.

• Participate in and lead Agile ceremonies, including backlog grooming, sprint planning, demos, and retrospectives.

• Support release planning and deployment readiness for integration‑heavy deliveries.

Business Analysis Oversight

• Oversee and guide business analysis activities, ensuring requirements are complete, testable, and technically feasible, and providing final approval on scope, prioritization, and acceptance.

• Ensure strong BA practices across documentation, process flows, and integration requirements.

What We Are Looking For

Must Haves:

• Experience as a Technical Product Owner or Senior Product Manager in enterprise platforms

• SAP Commerce Cloud (Hybris) experience

• Proven ownership of product and integration roadmaps, including prioritization and trade‑off decisions

Nice To Haves

• Exposure to ERP, middleware, or integration platforms (e.g., SAP CPI, Mulesoft)

• Prior hands‑on experience as a Business Analyst

• Product Owner / Agile certification

• Experience in Life Sciences, Biotech, or regulated industries

• SAP Commerce PCM experience

• Hands‑on experience with B2B integrations, specifically PunchOut and/or EDI

• Strong experience translating business needs into technical requirements and user stories

• Experience overseeing Business Analyst work and ensuring requirements quality

• Ability to work closely with business stakeholders and cross‑functional teams (IT, Engineering, Commercial, external partners)

• Solid understanding of end‑to‑end commerce flows and system‑to‑system integrations

• Experience working in an Agile delivery environment

About Lonza

Lonza Bioscience provides life science researchers with the tools they need to develop and test therapeutics, from basic research to product release.​ 

We offer a range of solutions for customers working at different stages of the therapeutic journey across multiple modalities, from cell & gene therapies to recombinant proteins, vaccines, and injectable drugs. Our expertise in primary human cell biology tools enable customers to develop more predictive models and accelerate the path to IND. We are also a trusted, committed partner for critical raw materials and technologies that enable better processes and quality decisions for bioprocessing customers.

Together, we are powering the performance of One Lonza!