Senior Manager, Customer Insights & Engagement

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary:

The Senior Manager, Business Insights & Analytics supports the development and execution of analytics-driven insight generation that informs strategic and tactical decision-making for the Neuroscience business. Working alongside the Director, this role contributes to the design and delivery of analytics initiatives, synthesizes insights across data sources, and communicates clear, objective findings that guide brand strategy, execution, and customer engagement. 

 

This role is accountable for executing end-to-end analytics-based insights and supporting analyses, ensuring alignment with brand objectives and enterprise commercial strategies. As a Senior Manager, this role collaborates closely with cross-functional partners—including Brand, Medical, Sales, and Access teams—to enable data-informed decision-making across the Neuroscience portfolio. The role operates under the guidance of the Director while taking ownership of defined analytics workstreams and contributing to the adoption of advanced analytics capabilities, including AI and machine learning. 

 

Key Responsibilities:

Business Analytics & Insights 

• Support the Neuroscience Commercial team in addressing priority business questions through analytics-driven insights, identifying brand opportunities and performance levers. 

• Execute defined analytics workstreams aligned to brand strategy, including performance diagnostics, customer behavior analyses, and market dynamics assessments. 

• Synthesize insights across multiple data sources (e.g., IQVIA, SHS, claims, patient chart data, brand performance and promotional data) to support learning agendas and pull-through actions. 

• Prepare clear, concise analytical readouts and presentations that translate data into actionable business implications. 

 

Cross-Functional Partnership 

• Partner with Brand team members to provide data-based inputs into strategic choices and support senior leader presentations. 

• Collaborate with Insights & Engagement Centers of Excellence to contribute to a unified, integrated approach to analytics and insight generation across Neuroscience. 

 

Innovation & Advanced Analytics 

• Partner with the Director to identify opportunities to apply innovative analytics approaches that reflect best practices and evolving industry standards. 

• Drive adoption and application of advanced analytics capabilities, including AI, machine learning, and predictive approaches, to enhance insight generation and decision support. 

• Contribute to continuous improvement of analytics processes by identifying operational efficiencies and participating in capability-building initiatives. 

 

Strategic Enablement 

• Maintain a continuous improvement mindset and stay informed on emerging analytics trends and methodologies to help elevate the organization’s Neuroscience insights capabilities. 

• Support Business Insights & Analytics representation in BU-level forums as directed, contributing analytical perspectives to cross-functional discussions. 

• Guide integration of advanced analytics outputs into broader brand and commercial decision-making. 

 

Leadership & Governance 

• This role does not have direct people management responsibilities but may provide direction to peers, offshore teams, and vendors on project-based activities. 

• Ensure adherence to all company operating policies, governance standards, and quality control processes. 

 

Key Qualifications, Skills & Experience:

• Minimum 3 years of experience in pharmaceutical commercial analytics, business insights, or related analytical roles; Neuroscience or CNS experience preferred. 

• Bachelor’s degree required; advanced degree (Master’s, MBA, or PhD) a plus. 

• Demonstrated ability to work with complex data sources and translate analyses into clear, business-relevant insights. 

• Developing stakeholder management skills with a collaborative, cross-functional mindset. 

• Strong communication and presentation skills, with the ability to clearly convey analytical findings. 

• Familiarity with industry-standard data sources and analytics tools (e.g., IQVIA, SHS, analytics platforms). 

• Strategic Contributor: Builds productive relationships with brand teams and supports translation of analytics into strategy. 

• Customer-Focused Mindset: Uses data to deepen understanding of HCP and patient behavior to inform Neuroscience engagement. 

• Enterprise Awareness: Understands how analytics efforts support both brand and broader enterprise objectives. 

• Curious & Developing Thinker: Demonstrates enthusiasm for advanced analytics tools and emerging methodologies. 
 

#CASA

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Princeton - NJ - US: $133,710 - $162,019

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. 

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.
 

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical, pharmacy, dental, and vision care.

• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).

• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

​Work-life benefits include:

Paid Time Off

• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)

• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays

Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.

R1601543 : Senior Manager, Customer Insights & Engagement