Senior IT System Analyst

Job Description:

At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology and urology. Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world.

Ferring+You

• You will join a team within Global IT, responsible for delivering IT solutions across three domains: Portfolio Strategy & Business Development, Clinical Development, and R&D Project & Programme Management.

• Your primary responsibility is ownership of Ferring's global Planisware-based system - the platform through which drug development projects are tracked and senior leadership is equipped with the decision support information that drives critical choices. Stewardship of related supporting systems falls within scope as well.

• As a Senior Systems Analyst, you will govern the full system lifecycle: from requirements documentation and risk assessment through configuration, testing, deployment, and integration, to ongoing support, upgrades, decommissioning, and data archiving. All of this is carried out in adherence to Ferring's quality and regulatory standards.

• Beyond the technical dimension, you will act as a business analyst - working closely with stakeholders to understand business objectives, operational processes, data flow and user behaviour. This dual focus makes you a trusted partner in strategic conversations as much as a steward of the technical infrastructure.

Your Day at Ferring

• Managing incidents, changes, and problems in line with ITIL practices, and ensuring SLA compliance across internal and vendor arrangements

• Handling light configuration directly and coordinating heavy configuration through vendor collaboration

• Gathering business requirements and translating them into well-documented specifications aligned with IT capabilities and industry best practice

• Maintaining system documentation and conducting regular system reviews in alignment with Ferring SOPs

• Identifying, assessing, and managing system-related risks - and leading CAPAs within Global IT scope

• Aligning system roadmaps and priorities with stakeholders to support organisational objectives

• Evaluating vendors and systems against Ferring's architecture, compliance, security, cost, and scalability standards

• Representing IT in quality audits and inspections, including vendor audits

• Collaborating across IT Infrastructure, Security, QA, Compliance, Data Analytics, Master Data, and Integration teams to deliver enhancements and releases successfully

Behind Our Innovation – There’s You

Required competences:

• A degree in Computer Science or a related discipline, or equivalent experience

• 3-5+ years in a comparable analyst role

• A strong analytical mindset paired with a genuine service orientation

• Fluency in English, with clear written and verbal communication skills

• Hands-on configuration experience with SaaS platforms, - ideally with Planisware

• A natural instinct to follow root causes and dependencies through to their source

A plus if you also have:

• Experience in pharma or another regulated industry, including CSV/qualification

• Practical experience with Planisware

• Exposure to software development principles, system migration, or large-scale integration

People come first at Ferring 

• Get inspired from our commitment to advocate for everyone’s right to build a family, no matter who you are, where you live or who you love

• Our inclusive support package – “Building Families at Ferring” provides equal and accessible policies for all employees who wish to start their family journey, ensuring a global standard, irrespective of location and role. Subject to a minimum period of employment at Ferring 

• Parental leave for both birthing and non-birthing parents 

• Extended support on family building journey 

Making a difference in the life of millions of people means we succeed by working together. Our diverse backgrounds, experiences, expertise, and perspectives enable us to find solutions to even the most challenging problems, and our success is tied to each team member’s contributions. Imagine the power of your career when it’s Ferring + You. 

Behind our purpose… There’s you 

If our mission and your vision are aligned, please apply! 

We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status.

Location:

Ferring Service Center Portugal