Senior IT Operations Specialist - Pleasanton, CA

<div class="content-intro"><p>Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology.</p> <p>Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere.</p></div><p><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">The Senior IT Operations Specialist will own the end-user technology experience at Calyxo, providing expert onsite support for our HQ and manufacturing facilities. This is a high-visibility role that requires a self-starter capable of managing the full lifecycle of IT assets—from procurement and deployment to security and decommissioning. Beyond day-to-day troubleshooting, this individual will drive process improvements in ticketing, manage specialized engineering software like </span><span data-ccp-parastyle="No Spacing">Solidworks</span><span data-ccp-parastyle="No Spacing">, and partner with HR to build a world-class onboarding and offboarding experience. This role serves as a technical lead and mentor, ensuring white-glove support for all employees, including executive leadership.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> <p><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">This is a full-time, onsite position </span><span data-ccp-parastyle="No Spacing">located</span><span data-ccp-parastyle="No Spacing"> in Pleasanton, CA, requiring presence across our HQ and manufacturing buildings.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">In This Role, You Will</span><span data-ccp-parastyle="Normal (Web)">:</span></span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215}"> </span></p> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Desktop & Systems Administration</span></span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215,"335559685":0}"> </span></p> <ul> <li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Serve as the primary administrator for the endpoint environment, managing both Windows and macOS populations.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Own IT procurement for all end-user hardware (laptops, peripherals, mobile) and locally installed software, managing vendor relationships, and </span><span data-ccp-parastyle="No Spacing">maintaining</span><span data-ccp-parastyle="No Spacing"> </span><span data-ccp-parastyle="No Spacing">accurate</span><span data-ccp-parastyle="No Spacing"> inventory levels.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Drive endpoint management and security via Microsoft Intune, Defender, and CrowdStrike, including the deployment of security patches, configuration profiles, and application packaging.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Manage SolidWorks licensing and perform regular software upgrades to support our engineering teams.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Oversee the mobile device environment, including iPad management for field/Clinical Excellence staff and Intune enrollment for BYOD mobile devices.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li> </ul> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">User Support & Executive Enablement</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559685":0,"335559738":0,"335559739":0}"> </span></p> <ul> <li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Provide high-touch support for onsite staff, ensuring rapid resolution of hardware and software issues.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Partner with our MSP to coordinate support for remote employees, acting as an escalation point for complex technical issues.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Deliver exceptional remote support via Teams and phone for our remote teams, ensuring they have consistent access to SaaS applications and M365 tools.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Manage Auth/SSO and connectivity troubleshooting for a variety of enterprise SaaS applications.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li> </ul> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Infrastructure & Process Improvement</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559685":0,"335559738":0,"335559739":0}"> </span></p> <ul> <li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Collaborate with the People Team to continuously refine and improve the technical aspects of the onboarding and offboarding lifecycle, ensuring a seamless "Day 1" experience and secure asset recovery.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Own the onsite collaborative experience by managing AV and Conference Room technology, including Polycom and Logitech Bar systems across Teams and Zoom Rooms.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Analyze current ticketing workflows to </span><span data-ccp-parastyle="No Spacing">identify</span><span data-ccp-parastyle="No Spacing"> bottlenecks and implement efficiencies that improve overall support response times and user satisfaction.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Develop and </span><span data-ccp-parastyle="No Spacing">maintain</span><span data-ccp-parastyle="No Spacing"> a searchable library of "self-service" knowledge articles and internal SOPs for common IT processes.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Provide mentorship and technical guidance to junior IT support roles as the organization continues to scale.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li> </ul> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Who You Will Report To:</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":0,"335559739":0}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="37" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)"> Sr. Director, IT</span></span></li> </ul> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Requirements</span><span data-ccp-parastyle="Normal (Web)">:</span></span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215}"> </span></p> <ul> <li><span data-contrast="none">8+ years of experience in desktop support or system administration, ideally in a high-growth or medical device environment.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559991":360}"> </span></li> <li><span data-contrast="none">Expert-level proficiency in the Microsoft M365 stack (Teams, OneDrive, SharePoint, Outlook, Copilot) and Microsoft Intune for endpoint management.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559991":360}"> </span></li> <li><span data-contrast="none">Proven experience with IT procurement, asset management, and vendor coordination.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559991":360}"> </span></li> <li><span data-contrast="none">Experience partnering with cross-functional teams (like HR or Finance) to build or improve operational workflows.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559991":360}"> </span></li> <li><span data-contrast="none">Proven experience with Solidworks installation, upgrades, and license management.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559991":360}"> </span></li> <li><span data-contrast="none">Strong familiarity with AV hardware (Polycom, Logitech) and both Teams/Zoom Room configurations.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559991":360}"> </span></li> <li><span data-contrast="none">Clear written and verbal communication skills, with the ability to provide "white-glove" service to executives.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559991":360}"> </span></li> <li><span data-contrast="none">Must be a self-starter capable of "owning" the end user support function at a site level without the need for constant micromanagement.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559991":360}"> </span></li> <li><span data-contrast="none">Full-time employment; must be able to work onsite 5 days a week in Pleasanton, CA.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559991":360}"> </span></li> </ul> <p><strong>What We Offer: </strong></p> <p>At Calyxo, you will be part of a knowledgeable, high-achieving, experienced and fun team.  You will work in a diverse work environment with experienced, proven leaders and have an opportunity to shape our company culture.  You will experience constant learning and dynamic challenges to help you grow and be the best version of yourself.   </p> <p>We also offer an attractive compensation package, which includes: </p> <ul> <li>A competitive base salary of $115,000 - $130,000 and variable incentive plan  </li> <li>Stock options – ownership and a stake in growing a mission-driven company </li> <li>Employee benefits package that includes 401(k), healthcare insurance and paid vacation </li> </ul><div class="content-conclusion"><p><span class="TextRun SCXW190299773 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW190299773 BCX0">Calyxo is deeply committed to fostering an environment where diversity and inclusion are not only </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW190299773 BCX0">valued but also</span><span class="NormalTextRun SCXW190299773 BCX0"> prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to </span><span class="NormalTextRun SCXW190299773 BCX0">impact</span><span class="NormalTextRun SCXW190299773 BCX0"> people in big ways. Diverse viewpoints bring diverse capabilities, which strengthen our focus and fuel our growth.</span></span><span class="LineBreakBlob BlobObject DragDrop SCXW190299773 BCX0"><span class="SCXW190299773 BCX0"> </span><br class="SCXW190299773 BCX0"></span><span class="LineBreakBlob BlobObject DragDrop SCXW190299773 BCX0"><span class="SCXW190299773 BCX0"> </span><br class="SCXW190299773 BCX0"></span><span class="TextRun SCXW190299773 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW190299773 BCX0">Calyxo is proud to be an equal opportunity employer, </span><span class="NormalTextRun SCXW190299773 BCX0">seeking</span><span class="NormalTextRun SCXW190299773 BCX0"> to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran </span><span class="NormalTextRun SCXW190299773 BCX0">status</span><span class="NormalTextRun SCXW190299773 BCX0"> or any other applicable legally protected characteristics</span></span></p> <p>Legal authorization to work in the United States is required. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. </p> <p></p> <p class="x_MsoNormal"><strong><span data-olk-copy-source="MessageBody">Disclaimer:</span></strong></p> <p class="x_MsoNormal">At Calyxo, we prioritize a transparent and structured interview process to ensure the best fit for both our candidates and our team. Please be aware of the following:</p> <ul type="disc"> <li class="x_MsoNormal"><strong>Structured Interview Process</strong>: Our hiring process includes multiple stages of interviews where you will have the opportunity to communicate directly with Calyxo employees. This ensures that you gain a comprehensive understanding of the role and our company culture.</li> <li class="x_MsoNormal"><strong>Verification of Identity</strong>: We do not extend job offers without first meeting candidates, either virtually or in person. This step is crucial to maintain the integrity of our hiring process and to ensure mutual alignment.</li> <li class="x_MsoNormal"><strong>Beware of Scams</strong>: Calyxo will never request sensitive personal information, such as your full name, address, phone number, or identification documents, via email or online forms before an official interview. Calyxo representatives will always contact you using an email format of <a href="mailto:firstname.lastname@calyxoinc.com" data-linkindex="1">firstname.lastname@calyxoinc.com</a>. If you receive a request for information from any other domain, please contact us directly at info@calyxoinc.com<strong> </strong>to verify the legitimacy of the communication.</li> </ul> <p class="x_MsoNormal">We appreciate your interest in joining Calyxo and look forward to getting to know you through our official channels.</p> <p></p></div>