Senior IT Business Systems Analyst (Veeva CRM)

<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>JOB DESCRIPTION:</b></h2><p><span><b>About Abbott</b></span><br /><span>Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.</span><br /><br /><span><b>The Opportunity</b></span></p><p>Abbott Business &amp; Technology Solutions is seeking a <b>Senior IT Business Systems Analyst</b> with strong expertise in <i><b>Veeva CRM</b></i>. This role acts as the key link between the Commercial Delivery team and business stakeholders—translating business needs into effective technology solutions. We’re looking for a results‑driven professional skilled in aligning IT capabilities with business goals.</p><p></p><p></p><p><b>What You’ll Do</b></p><ul><li><p>Partner with business and IT teams to define requirements and deliver solutions that support commercial strategy and improve field sales experience.</p></li><li><p>Work directly with business stakeholders to analyze processes and recommend technology improvements.</p></li><li><p>Gather, assess, and document business requirements; evaluate solution options and recommend the best approach.</p></li><li><p>Translate requirements into functional specifications and support data/process modeling.</p></li><li><p>Lead testing, verification, validation, and change management activities.</p></li><li><p>Provide expert guidance on Veeva CRM and other commercial systems.</p></li><li><p>Identify and drive process improvement opportunities.</p></li><li><p>Manage small projects, enhancements, and defect fixes.</p></li><li><p>Provide Level 2–3 support by troubleshooting issues and implementing fixes.</p></li><li><p>Build strong working relationships across business, IT teams, contractors, and vendors.</p></li><li><p>Conduct demos or training to support system adoption.</p></li><li><p>Oversee contractor and vendor work when needed.</p></li></ul><p></p><p></p><p><b>Required Qualifications</b></p><ul><li><p>7 years of experience in healthcare/life sciences working with Veeva CRM, Veeva Vault, Salesforce.com, or similar commercial applications.</p></li><li><p>At least 4 years as a Business Analyst with packaged CRM systems.</p></li><li><p>Strong ability to understand business needs and translate them into scalable solutions.</p></li><li><p>Excellent analytical, communication, and problem‑solving skills.</p></li><li><p>Proven ability to handle multiple projects in a dynamic environment.</p></li><li><p>Strong IT–business partnership skills.</p></li></ul><p></p><p></p><p><b>Preferred Qualifications</b></p><ul><li><p>Experience with Veeva or Salesforce implementations across sales, service, marketing, and asset management modules.</p></li><li><p>Experience delivering regional/global solutions integrated with data warehouses or master data systems.</p></li><li><p>Knowledge of full SDLC, both Waterfall and Agile.</p></li><li><p>Familiarity with Jira, Confluence, and testing tools like HP ALM or Tricentis Q‑Test.</p></li><li><p>Experience working with validated systems in healthcare/life sciences.</p></li><li><p>Strong stakeholder‑management and solution‑design capabilities.</p></li><li><p>Willingness to travel 10–20%, including internationally.</p></li></ul><p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><p><b>The base pay for this position is </b></p>N/A<p style="text-align:left"><span>In specific locations, the pay range may vary from the range posted.</span></p><p style="text-align:inherit">     </p><h2><b>JOB FAMILY:</b></h2>IT Services &amp; Solutions Delivery<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>DIVISION:</b></h2>BTS Business Technology Services<p style="text-align:inherit">&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p><h2><b>LOCATION:</b></h2>Malaysia &gt; Selangor : Imazium, No. 8, Jalan SS 21/37<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>ADDITIONAL LOCATIONS:</b></h2><p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>WORK SHIFT:</b></h2>Standard<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>TRAVEL:</b></h2>Yes, 10 % of the Time<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>MEDICAL SURVEILLANCE:</b></h2>Not Applicable<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>SIGNIFICANT WORK ACTIVITIES:</b></h2>Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><p style="text-align:inherit">     </p><p style="text-align:inherit">     </p>