Senior IT Business Partner for Patient Engagement

<p><b>About This Role:</b><br />As a Senior IT Business Partner for Biogen’s patient engagement initiatives, you will play a crucial role supporting digital patient engagement initiatives within the Patient Services IT team. In this position, you will act as a techno-functional bridge between business stakeholders and technical teams, ensuring seamless collaboration and understanding. You bring deep expertise in patient engagement processes and how technology supports the end-to-end patient journey. You will work closely with franchise leadership, Patient Services, Patient Access, and External Growth &amp; Innovation teams to co-develop and execute a comprehensive digital and technology roadmap. This role is pivotal in shaping the future of patient engagement at Biogen, ensuring that innovative solutions are developed and implemented to enhance patient support and care.<br /> </p><p><b>What You’ll Do:</b></p><ul><li><p><b>Serve as the patient engagement process expert:</b> Build deep knowledge of how Biogen supports patients today, covering intake, onboarding, case management, adherence, and ongoing support. Understand pain points, data flows, and how end-users (case managers, nurses, patients) interact with technology, including Health Cloud.</p></li><li><p><b>Bridge business and technical teams:</b> Translate stakeholder needs into detailed technical requirements and relay architectural considerations back to business partners. Ensure that Health Cloud configurations, integrations, and new digital tools align with patient engagement objectives and regulatory requirements.</p></li><li><p><b>Develop and execute the patient engagement technology roadmap:</b> Co-lead the creation of a multi-year roadmap in partnership with Patient Services, Patient Access, and External Growth &amp; Innovation. Prioritize initiatives such as digital onboarding, self-service portals, AI-enabled support, and personalized engagement journeys.</p></li><li><p><b>Drive pilot programs:</b> Work with cross-functional teams and technical architects to plan, test, and refine pilot initiatives. Collect feedback from end-users, troubleshoot issues, and evaluate results to inform broader rollouts.</p></li><li><p><b>Collaborate across functions:</b> Engage stakeholders from the Lupus franchise, Patient Services, Patient Access, and External Growth &amp; Innovation to ensure technology solutions meet business needs. Facilitate workshops, demos, and training sessions to promote adoption and gather requirements.</p></li><li><p><b>Ensure readiness for launch:</b> Track progress against critical timelines, coordinate integration with other systems (e.g., EMR/EHR, data platforms), and identify risks. Maintain clear communication with the Patient Services IT Director and senior leadership on status, issues, and recommendations.<br /> </p></li></ul><p><b>Who You Are:</b><br />You are a collaborative, detail-oriented professional who thrives at the intersection of business and technology. You are passionate about improving patient experiences and have a strong understanding of how digital tools can support patient services operations. You are comfortable engaging with both technical and non-technical stakeholders and excel at translating complex needs into practical solutions.<br /> </p><p><b>Required Skills:</b></p><ul><li><p>Bachelor’s degree in Information Systems, Computer Science, Health Informatics, or a related field.</p></li><li><p> 7&#43; years of experience in Patient Services IT. Demonstrated ability to gather business requirements and manage delivery through cross-functional teams.</p></li><li><p>Experience with Salesforce Health Cloud or similar platforms.</p></li><li><p>Deep understanding of patient support processes and familiarity with specialty therapies or pharmaceutical patient services.</p></li><li><p>Knowledge of data privacy and regulatory requirements (e.g., HIPAA) for patient data.</p></li><li><p>Ability to communicate effectively to technical and non-technical stakeholders as well as ability to influence without authority.</p></li></ul><p><span>#LI-Hybrid</span></p><p style="text-align:inherit"><br /> </p>Job Level: Management<p style="text-align:left"><br /><b>Additional Information</b></p><p style="text-align:inherit"></p>The base compensation range for this role is: $133,000.00-$178,000.00<div><p style="text-align:left"><br /><span>Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills &amp; experience, job location, and internal equity.</span></p><p style="text-align:inherit"></p><p style="text-align:left"><span>Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance. </span></p><p style="text-align:inherit"></p><p style="text-align:left"><span>In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families <i>physical, financial, emotional,</i> and <i>social well-being</i>; including, but not limited to:</span></p><ul><li><span>Medical, Dental, Vision, &amp; Life insurances</span></li><li><span>Fitness &amp; Wellness programs including a fitness reimbursement </span></li><li><span>Short- and Long-Term Disability insurance</span></li><li><span>A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)</span></li><li><span>Up to 12 company paid holidays &#43; 3 paid days off for Personal Significance </span></li><li><span>80 hours of sick time per calendar year</span></li><li><span>Paid Maternity and Parental Leave benefit </span></li><li><span>401(k) program participation with company matched contributions</span></li><li><span>Employee stock purchase plan </span></li><li><span>Tuition reimbursement of up to $10,000 per calendar year </span></li><li><span><span>Employee Resource Groups participation</span></span></li></ul><p style="text-align:inherit"></p></div><div><p style="text-align:left"><b>Why Biogen?</b></p><p style="text-align:left">We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.</p><p style="text-align:inherit"></p><p style="text-align:left">At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired.<span> </span><a href="https://nam12.safelinks.protection.outlook.com/?url&#61;https%3A%2F%2Fwww.biogen.com%2Fresponsibility%2Fdiversity-inclusion.html&amp;data&#61;05%7C01%7Cdennis.mercier%40biogen.com%7C67adaf5a6edd4324716208db0dcd2182%7C7b7466bbfe1d47a0b9438ded565c8e54%7C0%7C0%7C638118946897044815%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata&#61;p2vFGx6ZWK7lyBEL4wuNIQJcKSVRZD90VuJxcOkjX04%3D&amp;reserved&#61;0" target="_blank">Read on</a><span> </span>to learn more about our DE&amp;I efforts.</p><p style="text-align:inherit"></p><p style="text-align:left">All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.</p></div>