Senior Invoice Billing Analyst

Work Flexibility: Hybrid<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p>We are looking for a highly driven and experienced Senior Analyst to support our Manual Invoicing (ORO) &amp; Portals team. This role will act as a key operational leader within the team, serving as the primary point of contact for day-to-day coordination, process guidance, productivity oversight, and reporting.</p><p>This is an excellent opportunity for someone with strong billing knowledge, leadership maturity, and communication skills who is ready to take on greater responsibility and visibility.</p><div></div><p><b>What You Will Do</b></p><ul><li><p>Coordinate daily workload across Manual Invoicing and Portal processes, ensuring adherence to SLAs and timely case resolution.</p></li><li><p>Act as the primary point of contact for operational and process-related questions, providing guidance and serving as the first escalation point before Supervisor involvement.</p></li><li><p>Provide subject matter expertise in billing, manual invoicing, and portal submissions while ensuring compliance with internal controls and operational standards.</p></li><li><p>Support team onboarding and training initiatives, promoting consistency, process discipline, and best practices across the team.</p></li><li><p>Validate daily productivity tracking in ActiveOps, ensuring accurate activity documentation and proper coding.</p></li><li><p>Monitor productivity trends, identify potential operational risks, and support workload balancing and capacity planning.</p></li><li><p>Consolidate and analyze monthly team performance metrics, including productivity, quality, SLAs, and backlog.</p></li><li><p>Prepare executive-level reports and presentations for leadership and represent the team in operational meetings and cross-functional discussions.</p></li></ul><h2><b>What You Need</b></h2><ul><li><p>English proficiency of 80% or higher (written and verbal communication).</p></li><li><p>High School Diploma required; studies in Finance, Accounting, Business Administration, or related fields are preferred.</p></li><li><p>Experience working in multinational companies or global business environments.</p></li><li><p>Advanced Microsoft Office skills, particularly in Excel, PowerPoint, and Outlook.</p></li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p>Travel Percentage: 10%<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p></p><p></p><p></p><p></p>