Senior Global Support Administrator

<p>Revolution Medicines is a clinical-stage precision oncology company focused on developing novel targeted therapies to inhibit frontier targets in RAS-addicted cancers.  The company’s R&D pipeline comprises RAS(ON) Inhibitors designed to suppress diverse oncogenic variants of RAS proteins, and RAS Companion Inhibitors for use in combination treatment strategies. As a new member of the Revolution Medicines team, you will join other outstanding Revolutionaries in a tireless commitment to patients with cancers harboring mutations in the RAS signaling pathway.</p> <p><strong>The Opportunity:</strong></p> <p>We are looking for a Global Support Administrator to join the IT team in the Information Sciences department and contribute to delivering a seamless, secure, and globally aligned end-user computing experience to the RevMed community across a hybrid enterprise environment.</p> <p>This advanced Tier II role blends technical troubleshooting, endpoint administration, and cross-functional coordination with a strong emphasis on operational excellence and user satisfaction. The ideal candidate thrives in a fast-paced, evolving IT environment and enjoys solving complex problems while collaborating across regions.</p> <p>The Global Support Administrator will:</p> <ul> <li> <p>Provide Tier II support for end-user devices, operating systems (Windows/Mac), and enterprise applications across global regions.</p> </li> <li> <p>Troubleshoot hardware, software, identity access, provisioning, and performance issues, escalating when appropriate.</p> </li> <li> <p>Partner with the Service Desk Manager and regional IT colleagues to ensure consistent global support standards.</p> </li> <li> <p>Support desktop provisioning and onboarding activities for global offices, including Europe and APAC.</p> </li> <li> <p>Collaborate with IT Europe and other regional partners to align on desktop configurations and support processes.</p> </li> <li> <p>Work with software vendors as needed to resolve technical issues.</p> </li> <li> <p>Administer and support platforms including Microsoft 365 (Exchange, Teams, OneDrive), Egnyte, Smartsheet, DocuSign, Simpplr, Atlassian, and ServiceNow.</p> </li> <li> <p>Support identity and access services through Azure AD / Entra ID, SSO, SCIM provisioning, and MDM platforms.</p> </li> <li> <p>Maintain accurate asset records and assist with lifecycle management processes.</p> </li> <li> <p>Contribute to documentation of desktop standards, procedures, and knowledge base articles.</p> </li> <li> <p>Assist with automation of routine Service Desk and provisioning tasks (PowerShell, MDM configuration).</p> </li> <li> <p>Participate in desktop lifecycle management activities including imaging, patching, deployment, compliance, and scripting.</p> </li> <li> <p>Partner with infrastructure, network, and security teams during site expansions and system rollouts.</p> </li> <li> <p>Support onboarding of new offices and remote employees as part of global growth.</p> </li> <li> <p>Participate in pilot testing and deployment of new tools, hardware, and applications.</p> </li> <li> <p>Follow department procedures related to change management and configuration standards.</p> </li> </ul> <p><strong>Required Skills, Experience and Education</strong></p> <ul> <li> <p>4–6 years of experience in desktop administration, endpoint support, or end-user computing roles within a mid-to-large enterprise.</p> </li> <li> <p>Experience supporting multi-site or distributed environments.</p> </li> <li> <p>Hands-on experience with Hybrid Active Directory / Azure AD (Entra ID).</p> </li> <li> <p>Experience with Microsoft 365 (Exchange Online, Teams, OneDrive).</p> </li> <li> <p>Experience managing endpoints via Intune and/or JAMF.</p> </li> <li> <p>Strong troubleshooting and problem-solving skills with the ability to manage multiple priorities.</p> </li> <li> <p>Ability to collaborate effectively across teams and regions.</p> </li> <li> <p>Clear verbal and written communication skills, including experience supporting high-visibility users when needed.</p> </li> <li> <p>Experience documenting procedures or creating user-facing documentation.</p> </li> <li> <p>Working knowledge of Windows, macOS, networking fundamentals, and security best practices.</p> </li> <li> <p>Ability to work independently while operating within an established support structure.</p> </li> </ul> <p><strong>Preferred Skills:</strong></p> <ul> <li> <p>Experience supporting international offices or regional IT coordination.</p> </li> <li> <p>Basic scripting knowledge (PowerShell, Python, or similar).</p> </li> <li> <p>Understanding of VPNs, endpoint protection, and general network/security concepts.</p> </li> <li> <p>Familiarity with regulated environments (GxP a plus).</p> </li> <li> <p>Strong organizational skills and attention to detail.</p> </li> <li> <p>Relevant certifications (Microsoft 365, Azure, ITIL, JAMF, etc.) are a plus. </p> <p class="p1"><span style="color: rgb(255, 255, 255);">#LI-Hybrid  #LI-YG1</span></p> </li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>The base pay salary range for this full-time position for candidates working onsite at our headquarters in Redwood City, CA is listed below. The range displayed on each job posting is intended to be the base pay salary range for an individual working onsite in Redwood City and will be adjusted for the local market a candidate is based in. Our base pay salary ranges are determined by role, level, and location. Individual base pay salary is determined by multiple factors, including job-related skills, experience, market dynamics, and relevant education or training.</p> <p>Please note that base pay salary range is one part of the overall total rewards program at RevMed, which includes competitive cash compensation, robust equity awards, strong benefits, and significant learning and development opportunities.</p> <p>Revolution Medicines is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital status, medical condition, and veteran status.</p> <p>Revolution Medicines takes protection and security of personal data very seriously and respects your right to privacy while using our website and when contacting us by email or phone. We will only collect, process and use any personal data that you provide to us in accordance with our <a href="https://www.revmed.com/ccpa-notice">CCPA Notice</a> and <a href="https://www.revmed.com/privacy-policy">Privacy Policy</a>. For additional information, please contact <a href="mailto:privacy@revmed.com">privacy@revmed.com</a>.</p></div><div class="title">Base Pay Salary Range</div><div class="pay-range"><span>$120,000</span><span class="divider">—</span><span>$150,000 USD</span></div></div></div><div class="content-conclusion"><hr> <p><em>We are aware of recent recruitment scams in which individuals or organizations falsely represent themselves as being affiliated with Revolution Medicines. These scams may appear as false job advertisements or unsolicited contacts through communication or chat platforms, email, phone, or text message.</em><br><em> </em><br><em>Please note that Revolution Medicines does not extend unsolicited employment offers and will never ask candidates to provide financial information, purchase equipment, or pay fees as part of the hiring process. All legitimate communication from Revolution Medicines will come from an official <strong>@revmed.com</strong> email address.</em><br><em> </em><br><em>If you believe you’ve been contacted by someone impersonating a Revolution Medicines recruiter, please report it to <span style="color: rgb(35, 111, 161);"><strong>careers@revmed.com</strong></span> so we can share these impersonations with our IT team for tracking and awareness.</em></p> <hr> <p> </p></div>