Senior Field Service Engineer, HK

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

Learn about the Danaher Business System which makes everything possible.

The Senior Field Service Engineer, HK is responsible for delivering excellent customer support and service on leading-edge Leica Biosystems products to academic research, pharmaceutical, and clinical diagnostic customers across Hong Kong.

The Senior FSE will provide technical support on-site, by phone, email, and remote access for digital pathology products, advanced staining products, and Leica Biosystems’ core histology portfolio. The role is responsible for installation, preventive maintenance, troubleshooting, repair, and customer training while ensuring high levels of customer satisfaction and equipment performance.

This position is part of the Commercial Department of LBS located in Hong Kong and will be remote. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

If you thrive in a fast-paced, results-driven, matrixed organization and want to help build a world-class customer support organization, read on.

In this role, you will have the opportunity to:

• Install, maintain, troubleshoot, and repair Leica Biosystems instruments and systems to ensure optimal performance and customer satisfaction.

• Provide on-site, remote, email, and phone-based technical support for digital pathology, advanced staining, and core histology products.

• Conduct instrument installations, preventive maintenance, upgrades, and customer training in accordance with standard procedures and quality requirements.

• Collaborate with Sales, Applications, Customer Care, and Technical Support teams to deliver an excellent customer experience and minimize instrument downtime.

• Support service growth by identifying service opportunities, maintaining accurate service records, and contributing to continuous improvement initiatives using DBS tools.

The essential requirements of the job include:

• Bachelor's degree in Biomedical Engineering, Electronics, Mechanical Engineering, Computer Engineering, or a related discipline, with experience in clinical diagnostic or life sciences instrumentation service.

• Strong technical troubleshooting and problem-solving skills, with the ability to work independently and manage customer issues effectively.

• Good command of written and spoken English and Mandarin, with excellent customer-facing communication skills and willingness to travel within the assigned territory.

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