Senior Field Applications Specialist - Tissue Diagnostics

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Opportunity

The Roche Support Network is dedicated to providing exceptional support to customers. As a Senior Field Applications Specialist - Tissue Diagnostics you will:

• Acting as the primary liaison/customer representative throughout the implementation process and future histology application support, Includes planning and coordination for the implementation and customer training, as well as problem-solving issues that arise for customers throughout the life cycle of the solution.

• Provide highly visible, self-supervised and self-directed, extensive on-site advisory customer support through the implementation of Roche Tissue instrumentation and tailored customer training on our Roche solutions to meet customer needs based on an individualized assessment of the customer’s personnel, organizational structure, workflow, and maximization of equipment capabilities, which may include: equipment, applications, systems, and IT solutions. 

• Act as an advisor on customer issues and drive efficiencies & optimization for the customer and Roche through independent analysis and problem-solving.  Additionally, will be responsible for increased sales revenue by identifying opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software). Performs these job duties remotely and independently.

• Advanced and specialized knowledge generally of a particular area, system, or equipment with regard to technologically advanced instruments and scientific applications.  Requires specific training and certification. 

• Utilizes independent judgment and discretion in the analysis of customer particularized needs and issues that arise both during and after the implementation process. May adapt procedures, processes, tools, equipment, and techniques to meet the more complex requirements of the position. Independently analyzes and resolves most customer questions and problems and refers only the most complex issues to higher levels.

• Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

• Regular and predictable attendance is an essential function of this highly responsible position.

• Provides support and shares knowledge / mentors other Field Applications Specialists and Engineers throughout the Path Lab support organization.  Provides technical consultation to Sales partners.

• Is recognized as a Technical Expert amongst peers,  Roche Support Network leadership, and stakeholders within the broader Roche Diagnostics organization..

• Takes on tasks and/or participates in projects aimed at improving internal processes, workflows, systems, both within the Path Lab support organization and across the Roche Support Network.

This is a field-based role - the territory is Northern Ohio / Cleveland, primarily providing support to large reference lab / high volume testing sites in the assigned territory.  Travel across the Eastern United States is also possible to support similar activities at other customer sites.  Daily travel is required and up to 75% overnight.

Who You Are

• Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory or equivalent work experience.

• 3 + years of experience implementing and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents and/or systems.

Preferred Qualifications

• Education or experience in Histotechnology

• HT, HTL or CT Certification preferred

• Experience with Pharma, Academia and research with Roche Discovery products

• Ability to learn and remain current on Roche solutions across various fields, including histology and discovery ultra

• Effective written and verbal communication skills, along with project management experience.

• Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships.

• Experience using Roche automated staining platforms (IHC, Special Stains, H&E) and Digital Pathology solutions in a clinical laboratory environment.

• Experience mentoring and training less experienced team members.

• Experience coordinating resources and timelines for projects, implementations, and work plans across multiple teams.

• Experience documenting troubleshooting and resolution efforts in electronic case management system(s) according to quality and regulatory standards (ALCOA).

Relocation benefits are not available for this job posting

Candidate must reside within the Cleveland area.

The expected salary range for this position based on the primary location of Ohio is $63,800-$118,400 Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

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