Senior Director, Patient Services

The Senior Director, Patient Services is a strategic, enterprise-level leader responsible for designing, scaling, and optimizing Definium Therapeutics’ patient support services for DT-120 ODT. This role ensures that patients, caregivers, and healthcare providers have seamless access to therapy by removing financial, logistical, and administrative barriers. The Head will lead the Patient Services organization and serve as the primary owner of the end-to-end patient journey — from referral through therapy initiation — driving operational excellence, compliance, digital enablement, and cross-functional alignment to ensure a best-in-class patient experience.

Responsibilities:

• Design, build, and scale patient support services infrastructure
• Own the end-to-end patient journey from referral through therapy initiation
• Establish program goals, performance benchmarks, and continuous improvement frameworks
• Lead initiatives to identify and eliminate financial, logistical, and administrative barriers to therapy access
• Oversee patient assistance programs, co-pay support, prior authorization navigation, and appeals management
• Drive operational excellence across hub services, specialty pharmacy coordination, field reimbursement, and case management
• Champion adoption of digital tools and technology platforms that enhance the patient and provider experience
• Serve as the connective hub between Patient Services and the broader commercial organization
• Ensure all programs comply with HIPAA, Anti-Kickback Statute, OIG guidelines, and applicable federal and state regulations

Qualifications:

• Bachelor’s degree required; advanced degree (MBA, MPH, or equivalent) preferred
• Minimum 15 years of progressive experience in the pharmaceutical or biotech industry with significant leadership responsibility in patient services, hub services, or market access operations
• Demonstrated success with specialty or rare disease product launches preferred
• Deep knowledge of the patient access ecosystem — hub services, specialty pharmacy, field reimbursement, prior authorization, co-pay programs, and patient assistance
• Experience with hub service platforms and patient support technology solutions strongly preferred
• Proven ability to lead high-performing teams and drive results through cross-functional influence in complex, matrixed organizations
• Strong grasp of compliance requirements governing patient support programs including HIPAA, Anti-Kickback, and OIG guidelines
• Experience evaluating, implementing, and optimizing digital platforms and technology solutions for patient services
• Exceptional written and verbal communication skills — ability to inspire a team, brief an executive, and advocate for a patient with equal clarity
• Travel required for vendor oversight, internal commercial meetings, patient advocacy engagements, and industry conferences

The starting base pay range for this position is $261,928.00 - $292,125.00. Compensation will be determined based on several factors including, but not limited to, skill set, years of experience, and the employee’s geographic location.

Employees in this role may be entitled to additional compensation, including bonus and equity. Benefits information is listed on our Jobs Page. The Company provides competitive benefits to employees including:

• 100% paid health benefits including Medical, Dental and Vision for you and your dependents
• 401(k) program with company match and vesting after the turn of the first month after your start date
• Flexible time off
• Generous parental leave and some fun fringe perks!