Senior Director, Patient Services

The Opportunity

The Senior Director of Patient Services will play a critical role in shaping how Amylyx supports patients throughout their treatment journey. This leader will design, build, and launch a best-in-class patient support program for our lead product candidate, ensuring that it reflects a commitment to supporting patient access, education, and operational excellence.

This individual will bring strategic vision and hands on leadership to create an integrated support program—from access and reimbursement solutions to patient education and on-treatment support. As a key leader in the commercial organization, this individual will partner with colleagues across market access, sales, and marketing, as well as cross functionally, to ensure a seamless and high impact customer experience. 

This is a unique opportunity to define a foundational capability at Amylyx and set a new standard for patient access support.

Responsibilities

Program Design

• Design a comprehensive, patient‑centered services model tailored to the unique needs of the communities we serve
• Define the strategic framework, service offerings, operational workflows, and end‑to‑end experience for patients, caregivers, and providers, ensuring alignment with the current market access landscape across reimbursement, technology, and delivery models
• Optimize the program by determining the appropriate balance of insourced versus outsourced services and planning for program evolution over time

 Operations Leadership

• Lead end‑to‑end patient support operations, including financial assistance, benefits verification, case management, adherence, nursing, and injection training
• Build, hire, and lead high‑performing internal and field‑based patient access and service operations teams
• Evaluate, contract, and manage third‑party service providers, ensuring strong governance, performance accountability, and alignment with business objectives
• Establish compliant oversight across hub services and all patient‑facing operations in close partnership with Legal, Compliance, and Medical Affairs
• Define KPIs, dashboards, and feedback loops to drive performance, transparency, and continuous improvement across service operations
• Serve as the operational lead for launch readiness and ongoing execution by identifying access barriers, leading cross‑functional issue resolution, and aligning with Commercial, Market Access, Sales, Medical Affairs, IT, and National Accounts teams

Required Qualifications

• Bachelor’s degree required, advanced degree in a related health or business field preferred
• 12+ years of experience in biopharmaceutical patient support services, including product launch and rare disease product access
• Proven track record designing, launching, and managing hub services, reimbursement support, and financial assistance programs
• Expertise in U.S. payer specialty drug coverage, reimbursement mechanics, and specialty pharmacy operations
• Proficiency in analytics and reporting for service programs and pharmacy data
• Knowledge of compliance and regulatory requirements for patient support programs
• Ability to communicate program objectives, launch plans, and performance effectively to internal stakeholders
• Proven people management experience, including hiring, coaching, and developing teams
• Demonstrated leadership of cross‑functional teams in fast‑paced, launch‑focused environments
• An unwavering dedication to patient access and empowering the teams responsible for delivering it

Work Location and Conditions

• At Amylyx, we proudly support remote work opportunities within the United States. However, due to business considerations related to health insurance coverage and state tax regulations, we are unable to hire employees who reside and/or work in certain states. Currently, we are not considering applicants from Alaska, Arizona, Hawaii Michigan and Tennessee.
• You will be expected to travel to our corporate location in Cambridge, MA several times a year and attend other company-related events as necessary and requested.
• You must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at your remote location.