Senior Director, Patient Engagement Operations at Compass Pathways

Description

<div class="content-intro">Company introduction: Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to accelerating patient access to evidence-based innovation in mental health. The Company is headquartered in London, UK, with offices in New York City in the US. We focus on developing novel treatments that have the potential to improve the lives of those who are suffering with mental health conditions and who are not helped by current treatments.   We are pioneering a new paradigm for treating mental health conditions focused on rapid and durable responses through the development of our investigational COMP360 synthetic psilocybin treatment, potentially a first in class treatment. COMP360 has Breakthrough Therapy designation from the US Food and Drug Administration (FDA) and has received Innovative Licensing and Access Pathway (ILAP) designation in the UK for treatment-resistant depression (TRD) due to the pressing unmet need in this area. We are currently in phase 3 for TRD, have completed phase 2 studies for both post-traumatic stress disorder (PTSD) and anorexia nervosa and are planning a further late-stage study in PTSD. We envision a world where mental health means not just the absence of illness but the ability to thrive. - <a style="font-size: 12pt;" href="https://compasspathways.com/">Compass Pathways</a>.</div>Job overview:&nbsp;&nbsp; The Senior Director, Patient Engagement Operations will lead the strategic design and operational build of a scalable, patient-centred engagement model to support anticipated commercialization of a novel therapy in mental health. Reporting to the VP, Patient Engagement, this leader will partner cross functionally to ensure that operational and commercial strategies reduce barriers to care, accelerate patient access, and optimize real-world outcomes. This role will architect and operationalize patient services infrastructure while incorporating the patient voice into launch readiness and go-to-market planning. This includes, but is not limited to hub services, specialty pharmacy, access coordination, affordability solutions, field integration, and digital engagement. The ideal candidate brings compassion and deep expertise in specialty launch, access strategy, vendor governance, and patient services within a highly regulated environment. Location: Hybrid in our New York City office or remote on the east coast in the United States. Approximately 20-30% travel. Reports to: VP, Patient Engagement. Roles and responsibilities&nbsp; (Include but are not limited to):&nbsp; <ul> <li style="font-size: 12pt;">Design and implement a patient engagement operating model aligned with commercial, medical, and access strategies</li> <li style="font-size: 12pt;">Lead development of patient support programs (e.g. onboarding, benefits investigation, affordability programs, adherence support)</li> <li style="font-size: 12pt;">Identify and operationalize solutions to reduce barriers to care, reimbursement, and treatment initiation</li> <li style="font-size: 12pt;">Partner with Market Access to align program design with payer strategy, coverage policy, and reimbursement pathways</li> <li style="font-size: 12pt;">Oversee vendor selection, contracting, performance management, and governance for support services</li> <li style="font-size: 12pt;">Establish KPIs, dashboards, and analytics to measure Time-to-therapy, conversion, persistence, and overall patient experience</li> <li style="font-size: 12pt;">Ensure inspection readiness and compliance with FDA guidance, HIPAA, OIG regulation, and applicable REMS requirements</li> <li style="font-size: 12pt;">Collaborate with Brand, Medical Affairs, Compliance, Legal, PV, and IT to ensure integrated and compliant execution</li> <li style="font-size: 12pt;">Lead launch readiness planning for patient engagement capabilities, including SOP development and training</li> <li style="font-size: 12pt;">Develop processes to systematically capture and integrate patient insights into operational and commercial decision-making</li> <li style="font-size: 12pt;">Manage program budgets, forecasting, and financial oversight</li> <li style="font-size: 12pt;">Build and lead a high-performing team, fostering a culture of compassion, accountability, and operational excellence</li> </ul> Candidate Profile: <ul> <li style="font-size: 12pt;">Bachelor’s degree required; advanced degree (MBA, MPH, PharmD or equivalent) preferred</li> <li style="font-size: 12pt;">7+ years of leadership experience in patient engagement or operations within the biopharmaceutical or life sciences industry. Experience in mental health or neuroscience is highly preferred</li> <li style="font-size: 12pt;">Patient-centric leader who integrates compassion with operational rigor</li> <li style="font-size: 12pt;">Strategic systems thinker with demonstrated experience supporting launch of specialty or novel therapies, specifically in designing patient support services and/or access programs</li> <li style="font-size: 12pt;">Strong financial acumen and experience managing budgets and external partners</li> <li style="font-size: 12pt;">Data-driven decision maker with expertise in KPI development and performance optimization</li> <li style="font-size: 12pt;">Soft Skills: Deep empathy, exceptional communication skills, and the ability to navigate sensitive topics with rigour and compassion</li> <li style="font-size: 12pt;">Background in REMS, hub operations, specialty pharmacy, patient services program operations, and compliance governance</li> <li style="font-size: 12pt;">Experience integrating digital engagement tools and real-world data into patient programs</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">【For NYC】Compensation Description (annually): Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. Base pay is one part of the Total Package that is provided to compensate and recognise employees for their work and any role at Compass, regardless of the location, is eligible for additional discretionary bonuses and equity.</div><div class="title">【Base salary per annum】:</div><div class="pay-range">$220,000&mdash;$270,000 USD</div></div></div><div class="content-conclusion"><h2 style="line-height: 1;">Benefits &amp; Compensation:</h2> For an overview of our benefits package and compensation information, please visit &nbsp;"<a href="https://compasspathways.com/join-us/">Working at Compass</a>". &nbsp; <h2 style="line-height: 1;">Equal opportunities:&nbsp; </h2> Reasonable accommodation We are committed to building a workplace where everyone’s wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know.&nbsp; UK applicants We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability. US applicants Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law. <h2 style="line-height: 1;">Sponsorship:</h2> Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying. <h2 style="line-height: 1;">Data Privacy:</h2> All data is confidential and protected by all legal and data privacy requirements, please see our recruitment <a href="https://compasspathways.com/recruitment-candidates-privacy-notice/" target="_blank">Privacy Notice</a> to learn more about how we process personal data.</div>

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