Senior Director, Medical Information, Europe

The Opportunity:

We are seeking a motivated and experienced professional to join our team as Senior Director of Medical Information supporting the European region. This role focuses on ensuring the delivery of timely, accurate, and evidence-based responses to healthcare professionals (HCPs), patients, and caregivers.

As a key member of the Medical Affairs team, you will oversee the creation and management of medical information content, provide scientific and operational oversight of European medical information call center team, contribute to medical booth asset creation, and contribute to dossier development and review. This role will also provide Medical Information support at scientific congresses and collaborate cross-functionally to support both pipeline assets and companion diagnostics. The ideal candidate is a skilled communicator with a strong scientific background and can manage projects in a dynamic environment. This role will be based in Europe, and will report to the Head of Medical Information within the Global Medical Excellence team.

Key Responsibilities:

• Develops, reviews and maintains medical information resources such as standard response letters (SRLs), custom response letters (CRLs), FAQs and inquiry response guidance documents to support accurate and timely responses to customers.

• Collaborates with Clinical Operations, Clinical Development, Biology and other internal stakeholders to gather insights for medical information content creation.

• Ensures all medical information content is evidence-based, consistent, and aligned with the latest scientific and clinical data.

• Supports the management of unsolicited inquiries from healthcare professionals, patients, caregivers, ensuring responses are accurate, compliant and timely.

• Serves as Medical Reviewer in the Medical, Legal and Regulatory (MLR) process, ensuring that materials support evidence-based communication and comply with company policies, industry standards, and regulatory requirements.

• Leads or contributes to the development, review and maintenance of dossiers to support market access and payer engagement strategies.

• Collaborates with cross-functional partners to provide strategic medical insights and ensure scientific accuracy in promotional and non-promotional materials.

• Monitors and analyzes inquiry trends to identify opportunities for operational improvements and inform the medical strategy.

• Provides medical information and scientific support related to companion diagnostics associated with therapeutic assets, ensuring aligned communication across stakeholders.

• Supports the compendia submission process for Medical Affairs.

• Provides Medical Information support for congresses, including developing resources, staffing Medical Information booths and responding to HCP inquiries.

• Leads the development and maintenance of internal SOPs and processes to ensure compliance with regulatory requirements and industry standards.

• Trains and support Medical Information call center vendor to deliver accurate, compliant and  high-quality responses to inquiries.

• Prepares and presents regular reports on medical information performance metrics and outcomes to senior management.

• Monitors relevant scientific publications and clinical trial data to inform medical information content and strategy.

• Provides support for other Medical Affairs projects as needed.

Required Skills, Experience and Education:

• Advanced degree in scientific or medical discipline; doctoral degree preferred (PharmD, MD, PhD).

• 11+ years relevant experience (PhD), 13+ years (MSc).

• Experience in oncology therapeutic area.

• Proven experience in medical information, preferably within the pharmaceutical or biotechnology industry.

• Excellent verbal and written communication skills.

• Experience creating, reviewing and managing scientific content for diverse audience.

• Strong organizational, problem-solving and project management skills.

• Strong analytical skills with the ability to monitor and analyze data to inform decision-making.

• Knowledge of regulatory guidelines related to medical information and safety reporting.

• Proficiency in medical information databases, content management systems and other relevant software tools.

• Experience with Veeva PromoMats advantageous.

• Ability to effectively negotiate and collaborate with internal stakeholders and external partners.

• Ability to prioritize and manage multiple projects simultaneously in a fast-paced dynamic environment.

• Self-motivated with ability to make sound decisions and adapt to changing priorities.

• Experience in managing medical information vendors.

• Willingness to travel, approximately 10-20%.

Preferred Skills:

• Minimum of 7 years of experience in Medical Affairs or a related field within the biotech or pharmaceutical industry.

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