Senior Customer Representative Oncology (m/f/d)

Job Description

We are currently looking for an experienced Senior Customer Representative Oncology (m/f/d) who brings solid field expertise and is ready to take on a strategic, impact‑driven role within our Oncology team.

Area: West Austria (Vorarlberg, Tirol, Salzburg & OÖ)

Responsibilities:

• Performs Face to Face product calls with target audience - primary audience: hospital physicians.

• Identify, pursue, and manage a diverse mix of accounts within a territory, including some complex accounts/opportunities.

• Plan and execute a complex sales process, focusing on gaining and leveraging an understanding of the customers’ objectives across their full spectrum of needs.

• Use judgment to apply and adapt the selling process to most effectively and efficiently meet customer needs.

• Perform Speaker-meetings and/or Round Tables with product presentation.

• Collaboration with cross functional team (Medical, Marketing, Market Access) to develop omnichannel projects, materials and services that respond to customers and business needs.

• Spends >90% of time in the field visiting customers.

Qualifications:

• Successfully completed pharmaceutical representative examination and/or completed studies in the field of human, veterinary, or dental medicine or pharmacy

• 3-5 years of total relevant experience

• Proven ability to build and maintain relationships with customers

• Highly motivated individual who is driven to push things forward

Preferred:

• Experience in the biopharmaceutical industry

• Strong understanding of the competitive/payer landscape and economic/market environments

• Knowledge of clinical studies/data regarding disease states and product portfolios

We offer an attractive salary, outstanding social benefits and an exciting work environment with varied tasks in an international environment. The minimum annual salary for this position is EUR 61.300, - and varies according to the qualifications and experience of the successful candidate. We are looking forward to receiving your application.

We are proud to be a company that embraces the value of bringing talented and committed people from a wide range of backgrounds together. The fastest way to breakthrough innovation is when varied ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and welcoming workplace.

Required Skills:

Account Planning, Account Planning, Adaptability, Audience Targeting, Biopharmaceutical Industry, Biopharmaceuticals, Clinical Knowledge, Customer Due Diligence (CDD), Customer Engagement, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Satisfaction, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Analysis, Marketing Management, Marketing Resource Management (MRM), Omnichannel Retailing, Pharmaceutical Sales Training, Product Marketing, Product Portfolio Management, Sales Calls, Sales Metrics {+ 5 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

100%

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

N/A

Job Posting End Date:

04/30/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.