Senior Customer Order Specialist

Job Title

Senior Customer Order Specialist

Job Description

Customer Order Senior Specialist 

Take end-to-end ownership of complex customer orders and ensure accurate, timely execution across the supply chain. In this senior operational role, you will resolve escalations, strengthen cross-functional collaboration and drive continuous improvement within Order Management. 

Your role: 

• Take end-to-end ownership of complex customer orders, ensuring accurate and timely execution while proactively identifying risks, resolving issues and coordinating actions across the supply chain. 

• Act as a senior operational partner within the Order Management team, handling escalations and collaborating closely with key stakeholders across Commercial Operations, Supply Chain, Logistics, Warehousing, Finance, Project Management and other functions. 

• Drive operational excellence by identifying process gaps, improving ways of working and supporting KPI performance, while sharing knowledge and best practices within the team. 

• Develop further as a supply chain professional through exposure to complex operational cases, cross-functional collaboration, process improvement initiatives and opportunities to strengthen your leadership and business expertise. 

You're the right fit if: 

1. Experience: Several years of experience in Order Management, Supply Chain, Logistics, Customer Operations or a comparable operational environment, with demonstrated experience managing complex orders and escalations. 

2. Skills: Strong knowledge of end-to-end order fulfillment and ERP systems, preferably SAP, combined with analytical problem-solving skills, attention to detail and the ability to effectively manage priorities and operational risks. 

3. Education: Bachelor's or Master's degree in Supply Chain, Logistics, Business Administration, Operations or a related field, or equivalent relevant professional experience. 

4. Senior mindset: Demonstrated ability to take ownership of complex operational topics, independently drive issues to resolution, manage escalations and act as a trusted point of contact for colleagues and cross-functional stakeholders. 

Compensation & Benefits 

Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is PLN 86,400.00 - 115,200.00 PLN. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations. This role is eligible for 10% short term incentive, with your rewards linked to company results. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision. 

Other benefits: 

• Hybrid model of working 

• Private medical care with the option to extend it to family members   

• Benefit System cards   

• Discount for Philips’ products   

• Wide variety of trainings & learning opportunities 

• Promotion of a healthy lifestyle in the office 

• Employee Assistance Program 
  

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role is office-based.

About Philips
Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.

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