Senior CTMS Delivery Product Manager (Salesforce)

<h2><span style="color: #000000;"><strong><span style="font-size: 14px;">Role Overview</span></strong></span></h2> <p><span style="color: #000000;"><span style="font-size: 14px;">The Senior CTMS Delivery Product Manager is responsible for </span><strong><span style="font-size: 14px;">technical delivery, system design coherence, and architectural integrity</span></strong><span style="font-size: 14px;"> of the Salesforce-based Clinical Trial Management System (CTMS), including Cloudbyz components.</span></span></p> <p><span style="color: #000000;"><span style="font-size: 14px;">This role sits within the technology organization and serves as the </span><strong><span style="font-size: 14px;">technical design authority for CTMS delivery</span></strong><span style="font-size: 14px;">, ensuring that </span><strong><span style="font-size: 14px;">ClinOps-owned business decisions and outcomes</span></strong><span style="font-size: 14px;"> are implemented using a </span><strong><span style="font-size: 14px;">holistic, end-to-end system architecture</span></strong><span style="font-size: 14px;"> that supports scalability, compliance, and long-term maintainability.</span></span></p> <p><span style="color: #000000;"><span style="font-size: 14px;">The role focuses on </span><strong><span style="font-size: 14px;">how</span></strong><span style="font-size: 14px;"> CTMS changes are designed and delivered technically, while </span><strong><span style="font-size: 14px;">system roadmap and final business decisions remain with Clinical Operations</span></strong><span style="font-size: 14px;">, consistent with the CTMS governance model .</span></span></p> <h2><span style="color: #000000;"><strong><span style="font-size: 14px;">Key Responsibilities</span></strong></span></h2> <h3><span style="color: #000000;"><strong><span style="font-size: 14px;">CTMS Technical Architecture & System Design</span></strong></span></h3> <p><span style="color: #000000;"><em><span style="font-size: 14px;">(IT Delivery Accountability | ClinOps Consulted)</span></em></span></p> <ul> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Act as the </span><strong><span style="font-size: 14px;">CTMS Technical System Architect</span></strong><span style="font-size: 14px;"> for Salesforce and Cloudbyz implementations</span></span></p> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Maintain a </span><strong><span style="font-size: 14px;">holistic architectural view</span></strong><span style="font-size: 14px;"> of the CTMS platform across:</span></span></p> <ul> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Study, site, subject, and financial modules</span></span></p> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Integrations with EDC, eTMF, IRT, ERP, and analytics systems</span></span></p> </li> </ul> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Evaluate proposed changes for </span><strong><span style="font-size: 14px;">cross-module, cross-study, and cross-system impacts</span></strong></span></p> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Define and enforce </span><strong><span style="font-size: 14px;">technical design standards</span></strong><span style="font-size: 14px;">, data models, and integration patterns</span></span></p> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Prevent fragmented, study-specific configurations that introduce technical debt</span></span></p> </li> </ul> <p><span style="color: #000000;"><span style="font-size: 14px;">Architectural accountability is </span><strong><span style="font-size: 14px;">technical delivery-focused</span></strong><span style="font-size: 14px;"> and does </span><strong><span style="font-size: 14px;">not</span></strong><span style="font-size: 14px;"> include ownership of business processes, system outcomes, or regulatory risk, which reside with ClinOps .</span></span></p> <h3><span style="color: #000000;"><strong><span style="font-size: 14px;">CTMS Delivery & Execution</span></strong></span></h3> <p><span style="color: #000000;"><em><span style="font-size: 14px;">(IT Accountable | Cloudbyz Responsible under IT)</span></em></span></p> <ul> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Serve as the </span><strong><span style="font-size: 14px;">IT delivery owner</span></strong><span style="font-size: 14px;"> for CTMS enhancements and platform changes</span></span></p> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Execute delivery against a </span><strong><span style="font-size: 14px;">ClinOps-defined and approved CTMS roadmap</span></strong></span></p> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Manage Cloudbyz as an </span><strong><span style="font-size: 14px;">IT vendor</span></strong><span style="font-size: 14px;">, ensuring execution aligns with internal architectural standards</span></span></p> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Lead Agile delivery activities including backlog refinement, sprint planning, and release execution</span></span></p> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Balance configuration vs. customization decisions to support scalability and maintainability</span></span></p> </li> </ul> <h3><span style="color: #000000;"><strong><span style="font-size: 14px;">Business Intake & Translation (Design-Governed)</span></strong></span></h3> <p><span style="color: #000000;"><em><span style="font-size: 14px;">(ClinOps Accountable | IT Responsible for Translation)</span></em></span></p> <ul> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Partner with Clinical Systems and business stakeholders to:</span></span></p> <ul> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Review approved change requests from a </span><strong><span style="font-size: 14px;">system-design and delivery feasibility perspective</span></strong></span></p> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Translate requirements into technically sound user stories and acceptance criteria</span></span></p> </li> </ul> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Surface architectural risks and recommend alternative technical approaches when business requests may compromise system integrity or scalability</span></span></p> </li> </ul> <h3><span style="color: #000000;"><strong><span style="font-size: 14px;">Salesforce Technical Leadership</span></strong></span></h3> <p><span style="color: #000000;"><em><span style="font-size: 14px;">(IT Responsible)</span></em></span></p> <ul> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Provide technical product leadership across:</span></span></p> <ul> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Salesforce configuration, customization, automation, and reporting</span></span></p> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Cloudbyz CTMS modules and extensions</span></span></p> </li> </ul> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Coordinate and oversee integrations to ensure </span><strong><span style="font-size: 14px;">data consistency and architectural alignment</span></strong></span></p> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Collaborate with developers, architects, and vendors to ensure adherence to CTMS delivery standards</span></span></p> </li> </ul> <h3><span style="color: #000000;"><strong><span style="font-size: 14px;">Compliance Support & Validation-Ready Delivery</span></strong></span></h3> <p><span style="color: #000000;"><em><span style="font-size: 14px;">(Quality Accountable | IT Supports)</span></em></span></p> <ul> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Design and deliver CTMS changes that support:</span></span></p> <ul> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">GxP principles</span></span></p> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">21 CFR Part 11 requirements</span></span></p> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Validation and audit readiness</span></span></p> </li> </ul> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Partner with Quality and Clinical Systems to support </span><strong><span style="font-size: 14px;">CSV activities</span></strong><span style="font-size: 14px;">, recognizing that </span><strong><span style="font-size: 14px;">validation accountability resides with Quality</span></strong></span></p> </li> </ul> <h3><span style="color: #000000;"><strong><span style="font-size: 14px;">Stakeholder Communication & Delivery Governance</span></strong></span></h3> <p><span style="color: #000000;"><em><span style="font-size: 14px;">(Shared Governance Model)</span></em></span></p> <ul> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Communicate delivery status, architectural decisions, and technical risks to:</span></span></p> <ul> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Clinical Systems leadership</span></span></p> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">IT leadership</span></span></p> </li> </ul> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Serve as the escalation point for </span><strong><span style="font-size: 14px;">technical design and delivery conflicts</span></strong></span></p> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Proactively identify systemic design issues and delivery risks before they impact production or compliance</span></span></p> </li> </ul> <p> </p> <p> </p> <h2><span style="color: #000000;"><strong><span style="font-size: 14px;">Required Qualifications</span></strong></span></h2> <ul> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">10+ years of experience in </span><strong><span style="font-size: 14px;">technical product management, system architecture, or enterprise application delivery</span></strong></span></p> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Hands-on experience designing and delivering </span><strong><span style="font-size: 14px;">Salesforce-based platforms</span></strong></span></p> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Strong experience with </span><strong><span style="font-size: 14px;">CTMS platforms</span></strong><span style="font-size: 14px;"> </span></span></p> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Proven ability to act as </span><strong><span style="font-size: 14px;">technical design authority</span></strong><span style="font-size: 14px;"> while operating within a </span><strong><span style="font-size: 14px;">business-owned governance model</span></strong></span></p> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Experience in </span><strong><span style="font-size: 14px;">GxP-regulated environments</span></strong><span style="font-size: 14px;"> with validated systems</span></span></p> </li> </ul> <h2><span style="color: #000000;"><strong><span style="font-size: 14px;">Preferred Qualifications</span></strong></span></h2> <ul> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Experience combining </span><strong><span style="font-size: 14px;">delivery ownership and system architecture</span></strong><span style="font-size: 14px;"> responsibilities</span></span></p> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Familiarity with EDC, eTMF, IRT, safety, and financial systems</span></span></p> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">Salesforce certifications (Admin, Platform App Builder, Integration Architecture Designer)</span></span></p> </li> <li style="font-size: 14px !important; color: #000000 !important;"> <p><span style="color: #000000;"><span style="font-size: 14px;">PMI Certification</span></span></p> </li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</div><div class="title">Austin, TX</div><div class="pay-range"><span>$140,900</span><span class="divider">—</span><span>$176,100 USD</span></div></div></div><div class="content-conclusion"><p><strong>OUR OPPORTUNITY</strong></p> <p>Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.</p> <p>The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.</p> <p><strong>WHAT WE OFFER</strong></p> <p>Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!</p> <p>For more information, visit <a href="http://www.natera.com/" data-cke-saved-href="http://www.natera.com/">www.natera.com</a>.</p> <p>Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.</p> <p>All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.</p> <p><em>If you are based in California, we encourage you to read this important information for California residents. </em></p> <p>Link: <a href="https://www.natera.com/notice-of-data-collection-california-residents" target="_blank">https://www.natera.com/notice-of-data-collection-california-residents/</a></p> <p>Please be advised that Natera will reach out to candidates with a @<a href="http://natera.com/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://natera.com&source=gmail&ust=1657718972773000&usg=AOvVaw3zRwaIiu7070kJKNG4hjRm">natera.com</a> email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.</p> <p>For more information:<br>- <a href="https://www.bbb.org/article/tips/12261-bbb-tip-employment-scams" target="_blank">BBB announcement on job scams</a> <br>- <a href="https://www.fbi.gov/investigate/cyber" target="_blank">FBI Cyber Crime resource page</a> </p></div>