Senior CMDB Developer

How you’ll make an impact: 

• Design, develop, and maintain CMDB solutions within the ServiceNow platform. 

• Configure and enhance CI classes, relationships, identification rules, reconciliation rules, and data models. 

• Ensure CMDB architecture aligns with ServiceNow best practices and the Common Service Data Model (CSDM). 

• Design and implement integrations with discovery and inventory tools such as Armis, Intune, SolarWinds, SCCM, cloud providers, and other enterprise systems. 

• Develop and maintain Service Graph Connectors and integration patterns. 

• Support Discovery and Service Mapping implementations to improve infrastructure and business service visibility. 

• Build automated data ingestion and normalization processes. 

• Monitor CMDB health using dashboards, KPIs, and compliance metrics. 

• Configure and optimize Identification and Reconciliation Engine (IRE) rules. 

• Partner with governance teams to establish and maintain CMDB standards, policies, and operational procedures. 

• Implement and support Service Mapping for business-critical services. 

• Maintain service hierarchies, business applications, technical services, and service offerings. 

• Participate in Agile development activities including design reviews, sprint planning, estimation, testing, and production deployments. 

• Troubleshoot CMDB-related issues and provide timely resolution. 

• Support platform upgrades, new releases, and technical debt reduction initiatives. 

• Build and maintain integrations using REST/SOAP APIs, MID Server, and third-party systems. 

• Deliver high-quality, reusable, and scalable code aligned with platform standards. 

• Participate in technical design discussions, effort estimation, and solution reviews. 

• Ensure adherence to design standards, data models, and architecture guidelines. 

• Participate in peer reviews and ensure code quality before release.

• Troubleshoot production issues and provide timely resolution. 

What you’ll need (Required): 

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.

• 5+ years of experience in ServiceNow development. 

• Strong experience implementing and supporting CMDB, Discovery, and Service Mapping. 

• Hands-on experience with: 

• ServiceNow scripting (JavaScript, Glide API) 

• Flow Designer, Business Rules, UI Policies, Client Scripts 

• Integrations (REST/SOAP, MID Server) 

• ITOM 

• Service Graph Connectors 

• Identification & Reconciliation Engine (IRE) 

• Experience working in Agile delivery environments.

What else we look for (Preferred): 

• Familiarity with Asset Management and ITSM processes.

• ServiceNow certifications.

• (ServiceNow Certified System Administrator (CSA). 

• ServiceNow Certified Application Developer (CAD). 

• ServiceNow Certified Implementation Specialist – Discovery. 

• ServiceNow Certified Implementation Specialist – Service Mapping.

• Strong problem-solving and analytical skills. 

• Attention to detail and quality mindset.

• Effective communication with technical and non-technical stakeholders.

• Ability to manage multiple priorities in a fast-paced environment.

• Team collaboration and knowledge sharing.

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.