Senior Cluster Section Lead - Global I2P Support

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As the Senior Cluster Section Lead, you will establish and lead day-to-day operational support and management for the Global Invoice to Pay Support Cluster, working with the respective Global Product Lead. This role focuses heavily on global people management, compliance, and driving operational excellence to achieve the Product Line objectives, leading a team of Analysts. You will inspire and coach team members, fostering their development, removing silos, and driving collaboration across relevant areas.

The Opportunity

• Operational Excellence: Establish robust systems to ensure high-quality support services and maintain top-tier end-user satisfaction.

• Performance Accountability: Drive the achievement of global KPI targets and manage workforce planning to meet all performance objectives.

• Process Optimization: Partner with Service Enablement to implement best practices and proactively identify continuous system or process improvements.

• Stakeholder Management: Cultivate and manage key relationships for the assigned subproduct to ensure alignment and collaboration.

• Global Talent Management: Oversee the full employee lifecycle—including hiring, onboarding, and performance management—across three diverse regions.

• Team Development & Leadership: Lead and motivate team members through proactive coaching, goal setting, and fostering a culture of open communication.

• Compliance & Resource Oversight: Manage strategic resource allocation while ensuring full compliance with legal standards and safety (SHE) requirements.

Who you are

We are looking for someone who is self-motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development.

• Extensive Leadership: Minimum of 5 years of experience leading teams in both in-person and virtual environments, ideally within a complex matrix organization.

• Academic Foundation: A university degree in Business Administration, Finance, or a related field.

• Domain Expertise: At least 3 years of professional experience operating within Finance or Procurement environments.

• Communication & Relationship Management: Fluency in English with a proven track record of managing stakeholder relationships and handling escalations.

• Technical Proficiency: Strong operational knowledge, with SAP experience considered a significant advantage.

In exchange we provide you with:

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career. 

• Excellent benefits: Competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party.

• Flexibility: We also support flexibility to help you find your balance. Home office is commonly available (typically 2 office days/week on average). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

• A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion. 

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Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.