Senior Business Systems Analyst

Position Overview

The Senior Business Systems Analyst is a hands-on enterprise application owner and administrator, responsible for the end-to-end lifecycle of multiple SaaS systems, including configuration, optimization, support, and continuous improvement. This role operates in a fast-paced environment, managing multiple concurrent projects while maintaining clear communication, providing timely updates, and effectively prioritizing workload. To be successful in this role, you should be a self-starter with an aptitude for learning new systems, building domain expertise, and driving governance and best practices across your application portfolio.

Key Responsibilities and Essential Functions

• Own and administer key enterprise applications, with primary responsibility for NetSuite ERP, and operational ownership of the ServiceNow platform, including governance, demand management, reporting, and ongoing platform management
• Engage stakeholders and SMEs to understand business needs and translate them into system configurations, enhancements, and scalable solutions
• Identify opportunities to improve processes and system capabilities, and implement or drive enhancements
• Maintain accountability for system performance, data integrity, and user experience, ensuring applications are reliable and well governed
• Identify, assess, and communicate risks related to system changes, implementations, and upgrades, and proactively drive mitigation strategies
• Own and execute solution testing, validation, and release readiness for system changes and enhancements, ensuring adherence to established change management processes
• Develop and maintain system documentation, including configurations, processes, and standard operating procedures
• Create and deliver user training and enablement materials to support adoption and effective system usage
• Support audit and compliance activities, including data collection, documentation, and control validation
• Manage vendor relationships to support issue resolution, platform enhancements, and ongoing system improvements
• Champion continuous improvement, governance, and best practices across the application portfolio using established methodologies (ITIL, Agile, Lean, etc)
• Manage and prioritize work across multiple systems and concurrent initiatives, balancing operational support with project delivery
• Implement and configure new enterprise applications and system capabilities
• All other duties as assigned

Position Requirements (Education, Experience, Other)

• Bachelor’s degree and 7+ years, or Masters degree and 5+ years of progressive Business Systems Analysis, Enterprise Information Systems Management, or equivalent

Technical Abilities required:

• Strong experience administering Oracle NetSuite ERP, including financial modules, reporting, workflows, bundles/customizations, and role-based access controls
• Working knowledge of ServiceNow platform capabilities and ITSM processes, including Incident, Request, Knowledge, Service Catalog, Change, and Asset Management
• Ability to manage and prioritize multiple systems, projects, and competing priorities in a fast-paced environment
• Proven business process analysis and modeling skills with the ability to translate process requirements into system configurations and scalable solutions
• Working knowledge of project delivery and IT service management frameworks (e.g., ITIL, Agile, Lean, etc) and their practical application
• Hands-on experience implementing, administering, and supporting enterprise SaaS applications including configuration, enhancement, and ongoing lifecycle management
• Strong communication skills, with the ability to clearly convey technical concepts to both technical and non-technical audiences across all levels of the organization
• Detail-oriented with strong organizational, analytical, and problem-solving skills
• Self-driven with a strong sense of ownership, accountability, and ability to work independently while collaborating effectively with cross-functional teams
• Demonstrated ability to quickly learn new systems and assume ownership with minimal direction

Preferred Skills & Experience:

• Experience administering or supporting enterprise applications such as Concur, Equity Edge, Smartsheet, or similar platforms
• Experience working across integrated SaaS ecosystems, particularly across financial, expense, equity, and work management platforms
• Solid understanding of general IT infrastructure platforms and technologies, including Microsoft business technology stack
• Experience in the Biotech, Life Sciences, or medical industry is preferred

Working Conditions

• Primarily sedentary work in an office environment. 
• Regular weekday work hours, with occasional weekend/after-hours planned or unplanned work as needed.

Physical Requirements

Occasional need to lift/move/install computer systems and other equipment.  Occasional work in datacenter environments. Occasional work in laboratory environments requiring the use of protective equipment and clothing.

 

#LI-Remote

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Compensation

Salary Range: $128,700 - $193,100

Possible “other compensation” elements to include:

• equity grant
• bonus eligible