Senior Business Analyst

Overview:

The Senior Business Analyst is a strategic partner embedded within a product/platform team, responsible for leading complex analysis efforts, shaping business solutions, and driving clarity across cross-functional initiatives. This role combines deep domain expertise, advanced analytical capabilities, and leadership in business analysis and quality assurance practices. Senior BAs operate with a high degree of autonomy, mentoring others and influencing product direction through data-driven insights and structured problem solving. This role will be working with our Salesforces platform.

Responsibilities:
• Lead discovery and analysis efforts for high-impact initiatives within a dedicated product/platform area
• Facilitate strategic workshops and stakeholder interviews to uncover root causes, define business needs, and shape solution options
• Translate business objectives into clear, actionable requirements and acceptance criteria across epics, features, and user stories
• Mentor and guide junior BAs in best practices for documentation, stakeholder engagement, and agile delivery
• Own the creation and execution of test strategies, including functional testing, UAT coordination, and defect resolution
• Collaborate with Technical Product Owners to influence backlog prioritization and roadmap alignment
• Identify and drive opportunities for process optimization, automation, and improved user experience
• Ensure consistent use of tools and templates across the BA function to support scalable delivery
• Support change management efforts including business case development, training design, and stakeholder readiness
• Act as a liaison between business and technical teams to resolve ambiguity and ensure shared understanding
• Other duties as assigned

Qualifications:
Required:
• Proven ability to mentor and influence peers and stakeholders
• Bachelor’s degree in Business, Information Systems, or related field
• 5+ years of experience in business analysis within agile or hybrid environments
• Experience supporting QA activities including test planning and execution
• Demonstrated ability to work as a dedicated member of a product or platform team

Preferred:
• Experience in DME, healthcare, or medical technology industries
• Familiarity with platforms such as Salesforce, NetSuite, Brightree, or similar

Knowledge & Skills:
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information
• Excellent written and verbal communication skills to interact with stakeholders at all levels
• Ability to think critically and solve complex business problems
• Experience with project management methodologies and tools
• Demonstrated experience of presenting complex ideas, data, and analysis
• Ability to lean into change and influence adoption
• Ability to project a poised and confident demeanor and effectively communicate point of view, especially during stressful situations
• Ability to stay organized while multi-tasking
• Experience using tools such as Visio, Miro, Jira, Azure DevOps, PowerPoint, Word, Excel, and Outlook
• Ability to take initiative and drive projects with minimal supervision