Who We Are
Genesis Global enables financial markets organizations to innovate at speed through a software application development platform, prepackaged or customizable solutions and deep expertise in capital markets and financial services. Genesis supercharges developers to rapidly delivery high-performance, resilient and secure applications replacing the buy versus build challenge with a buy-to-build solution.
At Genesis, we place a premium on cultivating and preserving an inclusive and respectful company culture where the foundation of our success is a diverse workforce of individuals with unique perspectives, diverse identities, varied experiences, and a range of cultural backgrounds. We have the vigor and passion of a startup and the skill and experience of a scale-up, consistently refining and exploring ways to make work better for everyone.
To help us achieve our vision of reinventing the way financial markets organizations build software, we are looking for people who aren’t afraid to challenge the status quo - people who are passionate about change.
If you are a self-starter with a solution-orientated mindset, you’ll find a home at Genesis.
WHAT YOU NEED & THE HATS YOU WILL WEAR
This role is ideal for someone who enjoys diving into technical challenges and excels at communication. As you will frequently engage with customer IT teams, business users, and our internal Genesis development and product teams these traits are essential. If you are a proactive problem solver with a passion for technology and a desire to make an impact in the capital markets industry, we encourage you to apply for this position.
As a Senior Support Analyst, you'll need to grasp the broader business processes and systems at customer sites to deliver exceptional support and contribute to our vision of establishing a world-class global support team for our clients and their Low-Code Application Platform (LCAP) applications.
Your responsibility will be to uphold the stability of business applications and address client/user requests and issues promptly.
BENEFITS | WE HELP OUR PEOPLE THRIVE
At Genesis, we recognize that taking care means looking after the whole self, both at and away from the office. We are committed to enhancing the well-being of our team members through flexible, individualized benefits.
·Competitive salary and a stake in the company’s success through a defined bonus
·18 days per year plus public holidays
· Top-level covers private medical healthcare insurance which covers Dependents as well
· A remote working allowance to help set up your home office.
· A dedicated training allowance with access to a great portfolio of training providers
· An annual wellbeing allowance to spend on anything that will benefit your mental and/or physical wellbeing.
· A stake in our success through our Employee Equity Scheme
Hybrid Working – If you are located within a reasonable commutable distance from one of our hubs, we encourage you to work from the office a minimum of one or two days per week. During out of office hours you are not expected to travel to Office.
Join our Team
At Genesis, you will be surrounded by people and teams that challenge and inspire you to do things better, faster and smarter. What makes working at Genesis different? We support our team members who have trusted us with their careers through initiatives such as flexible working to promote work/life balance, and a continued focus on personal and professional development.
Affirmative Action
Genesis Global is a proud Affirmative Action and Equal Opportunity Employer, committed to maintaining a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship status, pregnancy, protected veteran status, or any other legally protected status and will not be discriminated against based on disability.