Scrum Master DDIT US&I

Key Responsibilities 

Agile Coaching & Team Enablement 

• Coach teams, Product Owners, and stakeholders on Agile mindset, Scrum, and SAFe practices 

• Enable high-performing, self-organized, and autonomous Agile teams 

• Foster continuous learning, feedback culture, and continuous improvement 

• Support onboarding and scaling of Agile teams across programs 

• Promote knowledge sharing through Agile communities of practice 

Scrum & SAFe Execution 

• Facilitate Scrum ceremonies: Sprint Planning, Daily Stand-ups, Reviews, Retrospectives 

• Support SAFe events including PI Planning, Inspect & Adapt, and ART Syncs 

• Ensure alignment between team execution and program-level objectives 

• Drive consistent Agile ways of working across teams and external partners 

Flow Optimization & Delivery Support 

• Identify and remove impediments impacting team effectiveness 

• Optimize flow using metrics such as lead time, cycle time, and throughput 

• Enable sustainable and predictable delivery practices 

• Embed continuous improvement actions into team workflows 

Collaboration & Stakeholder Engagement 

• Partner with Product Owners on backlog readiness and prioritization 

• Act as a bridge between business and IT teams ensuring transparency 

• Facilitate collaboration across multi-team and SAFe environments 

• Educate stakeholders on Agile principles and ways of working 

• Influence without authority to drive mindset and behavior changes 

Agile Metrics & Continuous Improvement 

• Track Agile KPIs including velocity, cycle time, flow efficiency, and predictability 

• Use data insights to drive continuous improvement 

• Promote Inspect & Adapt culture at team and program level 

• Drive improvements across processes, people, and tools 

Essential Requirements 

• Bachelor’s degree in IT, Engineering, or related field 

• Certified Scrum Master (CSM, PSM, or equivalent) 

• SAFe certification preferred 

• 7+ years of Scrum Master experience in Agile environments 

• Strong SAFe and Agile expertise 

• Experience in global and matrix organizations 

Technical & Tooling Skills 

• Jira, Confluence 

• Agile metrics dashboards and reporting tools 

• Salesforce (Marketing, Sales, Health Cloud) 

• Veeva CRM 

• CMS platforms (Drupal) 

Commitment to Diversity & Inclusion 

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.