Sales Program Manager

Future Metals - Netherlands Branch

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Who We Are
Future Metals is part of Marmon Holdings, Inc., a global industrial organization within Berkshire Hathaway. With over $12 billion in annual revenue, Marmon is often called the biggest small business you’ll ever find - competitive yet collaborative, performance-driven with a long-term vision, and above all, committed to doing business ethically.

At Future Metals, we lead the way in supplying aerospace-quality metals and materials to the global aircraft manufacturing and maintenance industry. Our reach spans 12 strategically located service centers across North America, the United Kingdom, Europe, and Asia.

We partner with major OEMs and their subcontractors worldwide through long-term contracts that give us access to reliable products, on-time delivery, and competitive pricing from a network of world-class producers.

Why join us? Because here, you’ll be part of a team that values integrity, innovation, and collaboration - while shaping the future of aerospace.

About the Role
The Sales Program Manager is responsible for visiting customers, seeking new customers, and identifying additional sales opportunities. They interact with customers in person, via phone, and email to provide best-in-class service to contract customers. This includes handling long-term agreements, order releases and deliveries, generating quotes, submitting orders, obtaining feedback, and acting as the main point of contact for open orders. Ideal candidates should be enthusiastic communicators, thoughtful listeners, dedicated team players, and have a strong desire to grow and succeed in their role.

What You’ll Do
Handle sales inquiries, orders, deliveries and customer communications throughout the order fulfillment process

·         Forecast product growth, explore new markets, and keep an eye on competitors to inform strategic decisions

·         Automate / improve inventory and forecasting analysis tools together with purchasing team

·         Manage and update customer databases or portals as required

·         Promote and market new products or value-added services

·         Pricing stock inventory items as well as cut to size parts

·         Accurately entering quote/order information into the computer system

·         Sourcing non-stock (buyout) items to fulfill customer’s requirements

·         Expedite and track customer orders

·         Maintaining positive relationships with established customers

·         Represent Future Metals at customer visits, trade shows, conferences, and on social media to bolster our market presence

·         Communication with management and other employees to facilitate customer satisfaction and further sales

·         Up to 30% travel

What You’ll Bring to the Role
Education & Experience

·         College degree preferred or five (5) years of related sales experience and/or training; or equivalent combination of education and experience

·         Previous customer service or sales support experience required

·         Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason.

·         Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

·         Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

·         Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.

·         Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

·         Quality Management - Looks for ways to improve and promote quality Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.

·         Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

·         Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.

·         Computer Skills including MS Word, Excel, and Internet Explorer.

At this time, we are unable to provide visa sponsorship. Candidates must have valid work authorization and the legal right to work in the Netherlands without requiring sponsorship, either now or in the future

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.