Sales Operations Specialist

<h1><b>Your Challenges</b></h1><p></p><p><b><span>DMS System Administrator(backend)-</span></b></p><p></p><p><b><span>Accountabilities &amp; Responsibilities:</span></b></p><p><span>Responsible for ensuring accurate operation of the Dealer Management System (DMS) backend, including account and data management, system integration with CRM/SAP, data quality control, and coordination with Channel Managers, APAC teams for process improvements.</span></p><p><span> </span></p><p><b><span>Tasks:</span></b></p><p><b><span>System Administration</span></b></p><ul><li><p><span>Register new accounts in CRM upon dealer’s DMS account creation request and ensure proper synchronization between CRM and DMS</span></p></li><li><p><span>Manage user account permissions and data access scope (by dealer/internal sales users)</span></p></li><li><p><span>Define and administer user permission levels (view / edit / admin)</span></p></li><li><p><span>Support preparation and distribution of initial manuals/guides in collaboration with Channel Manager to ensure accurate account information input by dealers.</span></p></li><li><p><span>Provide support for maintaining pricing and masterdata in both the CRM and ERP systems.</span></p></li><li><p><span>Verify data consistency between CRM and SAP and support error correction</span></p></li><li><p>undefined</p></li></ul><p></p><p><b><span>Data Management &amp; Quality Control</span></b></p><ul><li><p><span>Upload Funnel Data entered by dealers in DMS into CRM and share updates with the sales team</span></p></li><li><p><span>Compare DMS Funnel and Inventory data with CRM and SAP records to validate consistency and identify discrepancies</span></p></li><li><p><span>Manage assignment of new CRM accounts to the appropriate dealer within DMS (via auto-assignment or manual adjustment when required)</span></p></li><li><p><span>Understand and apply account mapping rules (e.g., Post Code, Market, Market Type)</span></p><p><span>Provide support for pricing and masterdata in both the CRM and ERP systems</span></p><p><span>Act as a gatekeeper for all CRM and SAP data</span></p></li><li><p><span>Provide administrative support using Word, Excel, PowerPoint, Power BI, BO, etc. as required in relation to data maintenance and management requirements</span></p></li><li><p><span>Work with all internal stakeholders to support all requirements in relation to data management</span></p></li><li><p><span>Support all stakeholders with reporting on key data points from both our CRM and SAP systems</span></p></li><li><p><span>Ensure accuracy of data reporting through data management and report quality validation</span></p></li><li><p><span>Understand SAP return and replacement processes and reflect corresponding transactions appropriately in DMS</span></p><p><b><span> </span></b></p></li></ul><p></p><p><b><span>System Enhancement Support</span></b></p><ul><li><p><span>Review improvement requests collected by Channel Manager and implement in backend</span></p></li><li><p><span>Identify improvement opportunities in data flow and system operation, and propose/test enhancements</span></p></li><li><p><span>Collaborate with Eppendorf China to implement and test new features</span></p><p><span> </span></p></li></ul><p></p><p><b><span>-</span></b> <b><span>Inside sales-</span></b></p><ul><li><p><b><span>Tasks:</span></b></p><p><span>Work with Sales and Marketing when agreed to assist with lead development </span></p></li><li><p><span>Utilise existing install base to develop additional service revenue in selected market</span> <span>segments and customers</span></p></li><li><p><span>Utilise available social media platforms and marketing programs to improve overall customer engagement in selected customer groups or market segments</span></p></li><li><p><span>Receive and manage quotation inquiries via phone calls, emails, and KakaoTalk, and accurately route them to the appropriate internal stakeholders.</span></p></li><li><p><span>R</span></p><p><span>espond to customer inquiries regarding products, providing clear and accurate information to support purchasing decisions.</span></p></li><li><p><span>Identify and qualify quotation inquiries with sales potential, and create sales leads for follow-up by the sales team.</span></p></li><li><p><span>Monitor procurement and bidding opportunities posted on the Government e-Procurement System (Nara Market), generate relevant leads, and forward them to the responsible sales representatives.</span></p></li></ul><p></p><h1><b>Your Expertise</b></h1><p></p><ul><li><p><span>Minimum 2–3 years of experience in sales operations, sales support, or system administration (CRM/ERP or other similar systems) · </span></p></li><li><p><span>Basic proficiency in MS Office Suite · </span></p></li><li><p><span>Hands-on experience with SAP, especially SAP Sales and Distribution (SD) module · </span></p></li><li><p><span>Familiarity with CRM systems (account, order, and data flow management) · </span></p></li><li><p><span>Strong organizational and administrative skills; ability to manage multiple tasks and priorities simultaneously · </span></p></li><li><p><span>Good communication and collaboration skills with internal stakeholders · </span></p></li><li><p><span>Business-level English for collaboration with APAC teams</span> .</p></li><li><p>This is a fixed-term contract role.</p></li></ul><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><p><span>Please also attach/submit updated CV in Korean &amp; English for our review.</span></p></div></div></div></div></div></div><div><div><div></div></div></div></div></div></div></div></div></div></div><div></div>