Sales Operations Implementation Specialist - Acton, MA / San Diego, CA (Hybrid)

We are seeking a detail-oriented, process-driven Sales Operations Data Analyst to support our Commercial Operations team. This role will focus on maintaining the accuracy and integrity of Salesforce data to support the successful implementation of a data management system within healthcare clinics. The ideal candidate is meticulous, curious, and proactive—someone who not only follows established data management processes but also identifies opportunities to improve them. This is an excellent opportunity for an individual looking to grow their career in sales operations, data management, or CRM administration.  

Responsibilities 

Salesforce Data Management & Integrity 

• Maintain accurate, complete, and up-to-date Salesforce records to support the implementation of a data management system within healthcare clinics 

• Identify and remediate duplicate, incomplete, or inaccurate data in alignment with data quality standards 

Implementation & Process Support 

• Execute established data governance, data entry, and validation processes to ensure implementation readiness for a diabetes data management system  

• Proactively identify process gaps or inefficiencies and recommend improvements to workflows, validation rules, and data quality procedures 

• Identify and document new or updated processes to support commercial team adoption and enablement 

Cross-Functional Collaboration 

• Partner with Sales, Commercial Operations, and other cross-functional teams to validate data and resolve data-related issues 

• Serve as a responsive point of contact for data-related questions, ensuring timely and professional communication 

• Support cross-functional initiatives that require coordinated data review, cleanup, or analysis 

Quality Monitoring & Continuous Improvement 

• Track and report progress on assigned data cleanup and implementation support activities 

• Monitor data trends and recurring issues to help inform continuous improvement efforts 

• Leverage Salesforce dashboards and reports to manage workload, monitor data quality, and support commercial activities  

Skills and Competencies  

• Strong attention to detail; able to spot inconsistencies and errors quickly 

• Comfortable following structured processes and SOPs 

• Strong written and verbal communication skills effectively across all levels 

• Ability to work independently and meet deadlines 

• Demonstrated ability to effectively prioritize work, manage timelines, and execute with a strong sense of urgency in a dynamic, cross‑functional environment 

Minimum Qualifications 

• High School Diploma (GED)

• 1 year of administrative and /or operational experience 

Preferred Qualifications 

• Associate's degree

• Bachelor's degree

• Previous knowledge of Diabetes management 

• Experience working with Salesforce.com and analytical tools, Excel, Tableau, Salesforce dashboards (Classic and/or Lightning) 

NOTE: This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office.  #LI-Hybrid