RMA Customer Service/Sales Ops Specialist

<p style="text-align:left"><span><i><b>To apply to a Varex Imaging position, please create an account and sign-in.</b></i></span></p><p style="text-align:inherit"></p><p style="text-align:left"><span><b>CURRENT VAREX IMAGING EMPLOYEES: </b>Please apply by logging into your internal <u><span class="emphasis-3">Workday Account</span></u>.</span></p><p style="text-align:inherit"></p><h2>Summary</h2>We are seeking a detail-oriented and highly organized RMA Specialist to manage and process product returns, replacements, and warranty claims. This role ensures a smooth and accurate experience for both internal teams and customers by coordinating RMA requests from initial intake through final resolution. The ideal candidate is proactive, customer-focused, and comfortable working with systems, data, and cross-functional teams.<p style="text-align:inherit"></p><h2>Job Description</h2><p>RMA Processing</p><p>· Review and validate incoming RMA requests for accuracy and completeness.</p><p>· Create, update, and manage RMA cases in the company’s SAP system.</p><p>· Issue RMA numbers, packing lists, invoices, credits, and communicate with customers.</p><p>· Track returned products through the entire lifecycle—from receipt to inspection to closure.</p><p>· Ensure RMAs meet company policies, warranty terms, and quality standards.</p><p>Customer &amp; Internal Communication</p><p>· Communicate with customers, sales teams, logistics, and technical support to ensure timely and accurate processing.</p><p>· Provide updates on RMA status and deliver exceptional service throughout the returns process.</p><p>· Escalate issues such as missing information, unauthorized returns, or product discrepancies.</p><p></p><p>Logistics &amp; Operations Coordination</p><p>· Work closely with warehouse teams to monitor incoming returns and confirm proper routing.</p><p>· Coordinate product replacements, credits, or refunds according to approved actions.</p><p>· Ensure documentation for each RMA is complete, accurate, and audit-ready.</p><p>Data Management &amp; Reporting</p><p>· Maintain accurate RMA logs and documentation.</p><p>· Analyze RMA trends and root causes, identifying opportunities to reduce returns.</p><p>· Generate weekly/monthly reports for operations, quality, or leadership teams.</p><p>---</p><p>Required Qualifications</p><p>· 2&#43; years of experience in operations, customer service, supply chain, returns processing, or a similar role.</p><p>· Experience using SAP systems.</p><p>· Strong attention to detail and accuracy in data entry and documentation.</p><p>· Excellent communication and problem-solving skills.</p><p>· Ability to work independently, prioritize tasks, and meet deadlines.</p><p>---</p><p>Preferred Qualifications</p><p>· Experience processing RMAs in a manufacturing, hardware, consumer electronics, or distribution environment.</p><p>· Understanding of warranty policies, repair processes, and product return workflows.</p><p>· Familiarity with logistics, freight, and warehouse operations.</p><p>· Intermediate Excel skills (VLOOKUP, PivotTables, etc.).</p><p>---</p><p>Key Competencies</p><p>· Customer-focused mindset</p><p>· Strong organizational skills</p><p>· Process-driven</p><p>· Analytical thinking</p><p>· Cross-functional collaboration</p><p>· Adaptability and urgency</p><p>---</p><p>Physical Requirements</p><p>· Ability to occasionally inspect returned items in a warehouse environment.</p><p>· Lift up to 25 lbs.</p><p>---</p><p>Why Join Us?</p><p>· Opportunity to streamline and improve the returns experience for customers.</p><p>· Work in a collaborative environment with room for growth.</p><p>· Be a key contributor to operations and customer satisfaction.</p><p style="text-align:inherit"></p><p style="text-align:left"><b>Time Type:</b></p>Full time<p style="text-align:inherit"></p><p style="text-align:left"><b>Job Type:</b></p>Regular<p style="text-align:inherit"></p><p style="text-align:left"><b>Work Shift:</b></p>N/A<p style="text-align:inherit"></p><p style="text-align:left"><b>Pay Rate Type:</b></p>Salary<p></p><p><b>Benefits and Perks</b></p><p><br /><span>Varex Imaging provides competitive pay and benefits to support the financial, physical, and emotional well-being of the people who make our company successful.</span></p><ul><li><p>Medical Insurance</p></li><li><p>Dental/Vision</p></li><li><p>10 Paid Holidays</p></li><li><p>PTO</p></li><li><p>Employee Stock Purchase Plan</p></li><li><p>401K match</p></li><li><p>Paid Parental Leave</p></li><li><p>Short &amp; Long-Term Disability and Life Insurance</p></li><li><p>Competitive Pay</p></li><li><p>Flexible Schedules</p></li><li><p>Variety of Shift Options</p></li><li><p>Free Safety Shoes</p></li><li><p>Friendly Work Environment</p></li><li><p>On-site Cafeteria, Company Nurse, Credit Union, and Gym</p></li><li><p>Free Coffee and Soda</p></li><li><p>Tuition Reimbursement</p></li><li><p>Employee Referral Program</p></li><li><p>Career Advancement Opportunities</p></li><li><p>Employee Discounts</p></li><li><p>EV Charging Stations</p></li></ul><p style="text-align:inherit"></p><p style="text-align:left"><i><span class="emphasis-3">All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.</span></i></p>