About the Opportunity

Genomenon is looking for a Revenue Operations Analyst to support our commercial teams as we grow our genomic and real-world evidence (RWE) partnerships. Based in Bosnia and Herzegovina and working remotely as part of a distributed, global team, you'll keep our revenue systems, data, and reporting accurate and dependable — the foundation that lets our sales, marketing, and customer success teams make confident, data-driven decisions.
This is a hands-on role for someone who takes ownership of recurring work, solves known problems independently, and can be trusted to keep things running well without close supervision.

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Position Responsibilities

Forecasting & Pipeline Reporting

• Produce preliminary roll-up forecasts by segment and region.
• Analyze forecast accuracy against prior periods and identify drivers of variance.
• Track leading indicators — coverage, cycle time, and slip rate — for the sales team.
• Prepare weekly commentary on pipeline movement and risks.
• Create exception lists for stale opportunities, missing next steps, and pushed close dates.
  
  

Data Governance & CRM Data Quality

• Define required fields, validation rules and data definitions for core CRM objects, with clear rationale.
• Manage enrichment and routing rules, and monitor for exceptions.
• Monitor adherence to core sales processes and build Salesforce workflows to support consistent execution across the team.
• Run monthly duplicate-record sweeps and remediate at scale.
  
  

CRM Administration & Systems Support

• Set and enforce data governance standards for new fields, including picklist values and help-text, to maintain data integrity.
• Configure validation rules and flows for core go-to-market processes (lead routing, stage enforcement).
• Develop and test changes in sandbox prior to deploying to production and draft release notes for minor changes.
• Build standardized dashboards and report folders, and maintain report naming conventions.
• Manage lightweight integrations (e.g., marketing automation platform, Sales Enablement, and other tools connected to CRM), with monitoring alerts for sync errors
• Document admin runbooks and maintain how-to guides for common user tasks.
• Manage user access and user permissions across GTM tech stack.

About You

You are a reliable, detail-oriented Revenue Operations professional who keeps CRM data, reporting, and revenue processes accurate and trustworthy for the teams that depend on them. You combine hands-on Salesforce administration and analytical skills with steady, independent follow-through — solving familiar problems on your own, delivering recurring work others can count on, and using data to inform decisions within your scope.

You Bring

• 2–5 years of experience in Revenue Operations, Sales Operations, or a related analytical function.
• Hands-on experience with Salesforce administration. (Bonus with experience in Salesforce reporting).
• Salesforce Administrator certification.
• Strong problem-solving instincts: you find answers independently for recurring work, using documentation, tools, and past examples to solve familiar problems without relying on others.
• Comfort with data: you pull and interpret relevant metrics without being asked, and use evidence to inform decisions within your scope.
• A high bar for quality: you deliver work that's clear, complete, and easy for others to use, and you treat internal partners with the same care as external ones.
• Clear communication: you share ideas plainly, listen actively, and contribute to discussions without dominating or going quiet when it matters.
• Resilience and follow-through: you adapt when priorities shift, ask for help before getting stuck or overwhelmed, and stay reliable under normal pressure.
  Comfort writing SQL or working with BI tools, and strong Excel or spreadsheet skills.
• Clear written and spoken English, as you'll collaborate with colleagues across the US and other regions.
• A genuine interest in Genomenon's mission to make biomedical information actionable for better patient outcome.

Nice to Haves

• Experience with Marketing Cloud Engagement, HubSpot, SalesLoft, Salesforce CPQ or other GTM platforms.
• Exposure to sales forecasting or pipeline analysis.
• Interest in the life sciences, genomics, or healthcare data space.