Retail Customer Success Partner(North)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Job Purpose
Assume full responsibility in managing Retail customers including field promotion and
business partnership to ensure sales and KPI achievement in Retail Chapter in a cost
effective manner. Develop and implement annual HCP plan and promotions to solidify CS-
NPC leading position in the target market.
負責零售通路客戶群、現場推廣及事業夥伴的全部責任，確保以有效成本達成銷售和KPI績效
。 制定並實施年度Retail Chapter計劃和推廣活動，以確保CS-NPC在目標市場領先地位

Conduct all business activities in full compliance with Roche Secure, Roche Behavior in
Business, Roche Competition Law Interactive Dialogues, and Roche Safety, Security,
Health, and Environmental Protection policies, while demonstrating a solid understanding of
compliance requirements and upholding the high standard of integrity.
在進行所有業務活動時，應完全遵守羅氏安全政策、羅氏商業行為準則、羅氏競爭法互動對
話準則以及羅氏安全、安保、健康和環境保護政策，同時展現對合規要求的深刻理解，並堅
持高標準的誠信。

主要工作職責  Main Tasks & Responsibilities :

• Contribute to the formulation of the Annual Sales Plan and develop specific account plans and profiles to maximize coverage, sales and distribution objectives
  協助制定年度銷售計劃並製定特定的客戶計劃和資料，以最大程度地覆蓋範圍，銷售和銷售目標

• Develop and implement annual plan and contract for retail customers timely and with quality.
  及時並高品質地制定和實施零售通路客戶群年度營銷計劃和合約

• Disease area-based position responsible for developing and enhancing professionalrelationships with healthcare professionals across various specialty networks including endocrinology and so on.
  負責疾病領域相關工作，與包括內分泌學等在內的各個專科網絡的醫療保健專業人員建立和加強專業關係。

• Collaborate with the Key Account Team to identify and capitalize on new market opportunities, driving business growth.與關鍵客戶團隊合作，識別並掌握新的市場機遇，推動業務成長。

• Support Portfolio Management / Supports for assigned products
  支援產品組合管理/為指定產品提供支援

• Manage retail customers and business partners sales and develop promotions to achieve sales target and KPIs.
  管理零售通路客戶群和事業夥伴的銷售並開展促銷活動以實現銷售目標和KPI

• Develop new channels, innovate new sales models, and create cooperation between Roche and other external companies
  開發新銷售通路，創新銷售模式，並與其他外部公司之間建立合作

• Visit channels at the required frequency and build strong engagement and partnership with them.
  按要求的頻率訪問各通路，並與他們建立牢固的夥伴關係

• Track the results of promotion and effectiveness of field promotion regularly.
  定期追蹤區域推廣銷售活動的成果與效能

• Accelerate product off-take in trade and optimize inventory level.
  加快商品迴轉，優化庫存水平

• Provide Account sales forecast for order placement and sales tracking.
  提供重要客戶銷售預測，以進行訂單投放和銷售追踪

• Well manage M&D budget on Account and business partners.
  有效管理客戶和事業夥伴的 M&D預算

• Maintain awareness of market trends, understanding forthcoming customer initiatives and monitor what competitors are doing.
  保持對市場趨勢的了解，了解即將到來的客戶計劃並監控競爭對手的行為

• Raise applications of FOC and demo goods from the team, and monitor if applications are written off monthly
  提出FOC和展示商品申請，並監視是否每月核銷申請

• Conduct business in full compliance to Behavior in Business and Behavior in Competition.
  完全遵守業務行為和競爭行為來開展業務

• Other tasks assigned by Head of CS-NPC
  負責人分配的其他任務

Requirements:
Qualifications:

• Good Compliance track record. No material Compliance violation is identified in the past 5 years

• Experience in retail/OTC business management/development is preferred

Education:
University graduate
 

Working Experience:
At least 3 years retail customers business management experience in medical related field
or consumer healthcare
Skills & Knowledge: Good knowledge of Compliance requirements and clear understanding of high
standards of Integrity

• Experience and knowledge in the OTC / consumer / POCs healthcare sector will be desirable.

• Experience in developing sales strategies and a good business judgment as demonstrated by a track record in sales and analytical roles are required.

• Excellent communication and negotiation skills

• Able to be agile and growth mind set when solving problems with a keen commercial acumen and must-win spirit

• Able to translate market intelligence and related information into feasible business strategies and decision in assigned accounts/territory

• Independent and creative thinking in this sales role is critical.

• MS word, Excel, PowerPoint, Access literacy, etc.

• Fluency in English is preferred, both verbally and in writing.

• Unquestionable ethics and integrity.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.