Own the market. Shape the strategy. Deliver measurable impact. 

At Waters, Account Managers are territory leaders, operating at the intersection of commercial excellence, strategic thinking, and customer partnership. You will own your territory as a business, driving growth through a combination of new business development, market insight, and trusted relationships. 

This role requires more than execution. It demands the ability to understand complex customer environments, navigate stakeholder networks, position differentiated solutions, and convert opportunity into sustained growth. 

You will be expected to win consistently while building credibility as a trusted partner to scientific and business stakeholders. This is a high-performance, high-accountability environment where results matter, and how you achieve them matters just as much. 

Territory: Western NY, Upstate NY., Southern CT, and surrounding markets (excluding NYC)

Role Purpose 

As part of the Waters Biosciences division, drive sustainable territory growth by developing new business, expanding existing accounts, and delivering integrated, solution-based value across the full Waters portfolio. Act as the strategic owner of the territory, aligning customer needs, market dynamics, and internal expertise to achieve commercial success 

Key Responsibilities 

Territory & Business Leadership 

• Develop and execute a comprehensive, data-driven territory strategy 

• Identify market opportunities, whitespace, and growth vectors 

• Own territory performance, including revenue attainment, pipeline health, and forecast accuracy 

Business Development & Pipeline Generation 

• Proactively create, qualify, and advance new opportunities 

• Build and maintain a robust, balanced sales pipeline 

• Compete effectively to win new business and displace incumbents  

Account Management & Relationship Expansion 

• Build and expand multi-level relationships across customer organizations 

• Develop account plans that identify growth opportunities and key decision makers 

• Leverage relationships to drive long-term account growth and retention 

Solution Selling & Value Creation 

• Deliver consultative, insight-led engagement with customers 

• Position integrated solutions across instruments, consumables, services, and software 

• Translate technical and scientific requirements into business value and commercial outcomes  

Opportunity & Deal Execution 

• Lead opportunity strategy from qualification through close 

• Manage complex sales cycles with discipline and precision 

• Negotiate effectively to achieve strong commercial outcomes 

Cross-Functional Collaboration 

• Partner with Technical Sales Specialists, Application Scientists, Service, Marketing, and Strategic Accounts 

• Align internal expertise to deliver coordinated customer solutions 

• Act as the central point of orchestration for customer engagement activities  

Market & Competitive Intelligence 

• Maintain deep understanding of customer needs, territory dynamics, and competitive activity 

• Position Waters solutions effectively to differentiate and win 

• Provide market insights to support commercial strategy and business planning  

What Success Looks Like 

• Consistently meets or exceeds territory revenue and growth targets 

• Maintains a healthy and scalable opportunity pipeline 

• Wins competitive opportunities and expands market share 

• Develops strong customer relationships that drive long-term value 

• Demonstrates strategic territory planning and execution 

• Maintains high standards of forecast accuracy and business discipline 

• Recognized as a trusted partner internally and externally 

Qualifications & Experience 

Required 

• Bachelor's degree in Science, Business, or a related field required

• Proven track record of meeting or exceeding revenue objectives 

• Experience managing customer relationships and territory growth 

• Ability to manage multiple complex opportunities simultaneously 

• Willingness to travel extensively within assigned territory 

Preferred 

• Experience in life sciences, biotechnology, diagnostics, healthcare, or related industries 

• 3-5+ years of sales or commercial experience preferred

• Experience with capital equipment and/or solution-based selling 

• Familiarity with flow cytometry and laboratory environments 

• Experience engaging both technical and executive-level stakeholders 

• Proficiency with CRM platforms (e.g., Salesforce) and business analytics tools  

Core Competencies 

• Strategic Territory Management 

• Business Development & Hunting 

• Consultative / Solution Selling 

• Relationship & Network Building 

• Market & Competitive Acumen 

• Opportunity & Pipeline Management 

• Negotiation & Closing 

• Cross-Functional Leadership  

Work Environment & Travel 

• Field-based role requiring regular customer engagement across Western NY, Upstate NY., Southern Connecticut, and surrounding markets 

• Travel up to approximately 50-60% within assigned territory 

• This field-based, remote position requires regular in-person customer engagement across the assigned commercial territory. To effectively perform the essential functions of the role, the employee is expected to maintain residency within the assigned commercial territory, generally defined as within New York.  

Why Waters 

Waters plays a critical role in advancing scientific discovery and improving human health. Our teams partner with leading organizations across Pharma, Biotech, Academic, Clinical, and Government sectors to solve complex scientific challenges. 

As part of Waters, you will: 

• Work with a highly differentiated, market-leading portfolio 

• Partner with world-class technical experts and commercial teams 

• Engage with cutting-edge science and leading institutions 

• Be empowered to own your business and drive meaningful impact  

Who Thrives in This Role 

• Individuals who take ownership and accountability for outcomes 

• High performers motivated by achievement, competition, and growth 

• Strategic thinkers who translate insights into action 

• Relationship builders who create lasting customer partnerships 

• Professionals who operate with discipline, resilience, and focus  

Who This Role Is Not For 

• Those who prefer low-accountability or highly structured environments 

• Individuals who rely solely on inbound opportunities 

• Transactional sellers who do not build long-term customer value 

• Candidates uncomfortable with performance-driven