Remote Clinical Specialist

<p>About&nbsp;OrganOx&nbsp;</p><p>OrganOx&nbsp;is an innovative, fast-paced, global medical device company with a mission to save lives by making every donated organ count. Our first product, the&nbsp;OrganOx&nbsp;metra® normothermic machine perfusion (NMP) system for liver transplantation, has supported more than 5,000 liver transplant operations worldwide.&nbsp;</p><p>As we continue our rapid expansion, we are seeking a&nbsp;Remote&nbsp;Clinical Specialist&nbsp;to join our team and contribute to our mission of advancing transplantation science and patient care.&nbsp;</p><p>Position Summary&nbsp;&nbsp;</p><p>The&nbsp;Remote Clinical Specialist&nbsp;is responsible for&nbsp;delivering high-quality remote support to transplant centers, OPOs, and internal teams across North America. This role&nbsp;provides&nbsp;real-time guidance, case monitoring, customer&nbsp;assistance, and documentation, helping ensure safe and effective use of the&nbsp;OrganOx&nbsp;metra®.&nbsp;</p><p>&nbsp;</p><p>The&nbsp;Remote Clinical Specialist&nbsp;functions as part of the Clinical Support&nbsp;team, offering clinical and technical&nbsp;expertise&nbsp;through remote platforms. This role is&nbsp;fully remote, with&nbsp;round-the-clock&nbsp;hours and coverage&nbsp;shifts.&nbsp;This position requires&nbsp;a 16-week certification period&nbsp;that will include&nbsp;travel&nbsp;to&nbsp;training&nbsp;courses&nbsp;and&nbsp;customer&nbsp;case support.&nbsp;</p> <p>Key Responsibilities &amp; Job Duties&nbsp;</p><p>Remote Customer Support&nbsp;</p><ul><li>Serve as the&nbsp;initial&nbsp;point of contact for sites needing&nbsp;assistance&nbsp;with the&nbsp;OrganOx&nbsp;metra®, responding via call center platform, phone, or virtual channels.&nbsp;</li></ul><ul><li>Provide&nbsp;real-time remote troubleshooting guidance for device setup, perfusion workflow, and interpretation of system alerts.&nbsp;</li></ul><ul><li>Deliver professional, customer-focused communication using clinical judgment and established protocols.&nbsp;</li></ul><ul><li>Support case monitoring by reviewing device parameters, escalating issues as&nbsp;appropriate, and ensuring proactive interventions.&nbsp;</li></ul><p>&nbsp;</p><p>Documentation &amp; Compliance&nbsp;</p><ul><li>Accurately document all customer interactions, case notes, and recommendations per Good Documentation Practices (GDP).&nbsp;</li></ul><ul><li>Follow escalation pathways and record all actions in compliance with Quality and regulatory requirements.&nbsp;</li></ul><ul><li>Identify&nbsp;trends or recurring issues and communicate them to leadership for quality improvement.&nbsp;</li></ul><p>Operational Coordination&nbsp;</p><ul><li>Collaborate with&nbsp;Clinical&nbsp;Specialists, Engineering, Quality, and Customer Operations to ensure seamless support.&nbsp;</li></ul><ul><li>Assist&nbsp;in scheduling, triaging incoming requests, and providing efficient handoff when onsite assistance is&nbsp;required.&nbsp;</li></ul><ul><li>Participate in team huddles, call reviews, and calibration sessions to&nbsp;maintain&nbsp;consistency across the support model.&nbsp;</li></ul><p>Training, Education &amp; Professional Development&nbsp;</p><ul><li>Complete onboarding modules and competency assessments for remote support of the&nbsp;metra® system.&nbsp;</li></ul><ul><li>Engage in ongoing education to&nbsp;maintain&nbsp;product knowledge and improve remote support capability.&nbsp;</li></ul><ul><li>Participate in training projects, resource creation, and customer readiness initiatives.&nbsp;</li></ul><p></p><p>Qualifications &amp; Requirements&nbsp;</p><p>Essential Requirements&nbsp;</p><ul><li>Associates degree or higher in a health or&nbsp;business-related&nbsp;field with equivalent clinical experience, and a minimum of 2 years in ICU, ECMO, transplant, perfusion, organ procurement, or research.&nbsp;</li></ul><ul><li>Demonstrated ability to:&nbsp;</li></ul><ul><li>Support customers&nbsp;remotely&nbsp;across multiple time zones.&nbsp;</li></ul><ul><li>Apply strong attention to detail with excellent organizational skills.&nbsp;</li></ul><ul><li>Utilize critical thinking and strong problem-solving skills.&nbsp;</li></ul><ul><li>Communicate clearly and professionally while building strong internal and external relationships.&nbsp;</li></ul><ul><li>Perform in a fast-paced environment and manage competing priorities.&nbsp;</li></ul><ul><li>Remain composed under pressure while providing high-quality service.&nbsp;</li></ul><ul><li>Work effectively in cross-functional teams.&nbsp;</li></ul><ul><li>Proficiency&nbsp;in Microsoft Word, Excel, and PowerPoint.&nbsp;</li></ul><p>Preferred Qualifications&nbsp;</p><ul><li>Licensure as RN, Respiratory Therapist, Perfusion&nbsp;Assistant,&nbsp;Anesthesia&nbsp;Assistant, or a degree in a health science–related field.&nbsp;</li></ul><ul><li>Certification in&nbsp;Health-related field.&nbsp;</li></ul><ul><li>Experience in the medical device industry.&nbsp;</li></ul><ul><li>Liver transplant or organ procurement experience.&nbsp;</li></ul><p>&nbsp;</p><p>Work Environment&nbsp;</p><ul><li>Fully remote position with collaboration across multiple time zones.&nbsp;</li></ul><ul><li>Requires reliable high-speed internet&nbsp;in a home-office setup&nbsp;</li></ul><ul><li>Availability for scheduled coverage blocks.&nbsp;</li></ul><ul><li>Occasional opportunities for in-person&nbsp;trainings, meetings, or professional development events.&nbsp;</li></ul><p>&nbsp;</p><p>Physical Demands&nbsp;</p><ul><li>Ability to remain seated or at a workstation for extended periods.&nbsp;</li></ul><ul><li>Ability to review digital data,&nbsp;utilize&nbsp;multiple software platforms, and communicate via phone and video.&nbsp;</li></ul> <p>WHAT WE OFFER&nbsp;</p><p>We offer competitive compensation and comprehensive benefits available from day one, including health, dental, vision, disability coverage, and flexible spending accounts. Additionally, we offer a 401(k)-retirement plan with company matching after&nbsp;90 days, paid time off, holidays, and&nbsp;additional&nbsp;leave benefits, as well as employee discounts and access to our onsite wellness facility.&nbsp;OrganOx&nbsp;supports work-life balance and provides opportunities for ongoing professional development.&nbsp;</p><p>&nbsp;&nbsp;</p><p>We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.&nbsp;</p>