Remote Care Specialist I

<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>JOB DESCRIPTION:</b></h2><div><p><b>About Abbott</b></p><p>Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.</p><p></p><p><b>Working at Abbott </b></p><p>At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:</p><ul><li>Career development with an international company where you can grow the career you dream of.</li><li>A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.</li><li>A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.</li></ul><p></p><p><b>The Opportunity </b></p><p>This position works out of our Alajuela location in the Cardiac Rhythm Technologies Division.</p><p>As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.</p><p>As the <b>Remote Caree Specialist I</b>, you’ll have the chance to works in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures.</p><p></p><p><b>What You’ll Do </b></p><ul><li>Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers’ product experiences.</li><li> Documents patient and clinic system complaints by preparing Field Contact Reports (FCR’s) and forwarding them to the Product Performance Group.</li><li>Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate.</li><li>Product support topics include website navigation, mobile device support, telecommunication connectivity, information, set-up, and troubleshooting for Abbott-proprietary remote care products.</li><li>After-hours, “on call” support (rotating among other department employees), following outlined protocols to answer questions from, and troubleshoot with, customers and Abbott field personnel.</li><li>Consistently meets department’s performance expectations</li><li>Proactively communicates to his/her supervisor about open cases and/or escalations to ensure priorities and exceptions are clearly set and solutions are in place.</li></ul><p></p><ul><li><b>Required Qualifications</b></li></ul><ul><li>High school degree</li><li>&#43;1 Years of experience:<ul><li> in a customer service, product support, IT, telecommunications, or related role.</li><li> Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.</li><li>This position is office based</li></ul></li></ul><p></p><ul><li>Fully Billigual English /Spanish</li><li>This position is office based</li></ul><p></p><p><b>Preferred Qualifications</b></p><ul><li>Experience in the biotech, bio-instruments or medical devices industries</li><li>Experience working in a broader enterprise/cross-division business unit model preferred.</li></ul><p><a href="https://www.jobs.abbott/" target="_blank"><b>Apply Now</b></a></p><p></p><p>Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.</p><p>Connect with us at <a href="http://www.abbott.com/" target="_blank">www.abbott.com</a>, on Facebook at <a href="http://www.facebook.com/Abbott" target="_blank">www.facebook.com/Abbott</a> and on Twitter &#64;AbbottNews and &#64;AbbottGlobal.</p><p></p></div><p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><p><b>The base pay for this position is </b></p>N/A/hour<p style="text-align:left"><span>In specific locations, the pay range may vary from the range posted.</span></p><p style="text-align:inherit">     </p><h2><b>JOB FAMILY:</b></h2>Customer Service<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>DIVISION:</b></h2>CRM Cardiac Rhythm Management<p style="text-align:inherit">&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p><h2><b>LOCATION:</b></h2>Costa Rica &gt; Alajuela : Parque Industrial, Zona Franca Coyol S.A Edificio #44B, Call0, Avendia 2<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>ADDITIONAL LOCATIONS:</b></h2><p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>WORK SHIFT:</b></h2>Cr09Sal (Costa Rica)<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>TRAVEL:</b></h2>Not specified<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>MEDICAL SURVEILLANCE:</b></h2>No<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>SIGNIFICANT WORK ACTIVITIES:</b></h2>Keyboard use (greater or equal to 50% of the workday)<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><p style="text-align:inherit">     </p><p style="text-align:inherit">     </p>