Regional Support Manager - Core Lab - East Florida

<p style="text-align:left"><span>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.</span></p><h3></h3><p></p><h3>The Position</h3><h2><b>Regional Support Manager - East Florida</b></h2><p></p><p>This is an exciting time to join the Roche Support Network. If you are passionate about problem-solving, developing people, and delivering exceptional customer support, this may be the opportunity for you. As a research-focused healthcare company, Roche develops innovative diagnostics and therapeutic solutions that deliver meaningful benefits to patients and healthcare professionals worldwide.</p><p>At Roche, we are committed to creating a work environment where employees feel valued, respected, and empowered, and where development opportunities support long-term career growth.</p><p><b>The Opportunity:</b></p><p></p><p>This Regional Support Manager position in the Roche Service Network (RSN) supports the eastern half of Florida, including major cities such as <span>Orlando, Naples, and Miami. </span>This position will directly manage field service resources who install/implement/evaluate our diagnostic instruments and provide customer training at customer sites within our critical Core Lab business, which includes a significant number of critical, key accounts. This position serves to maintain and grow the business, achieve financial goals, and ensure customer satisfaction.</p><p></p><p><b>KEY ROLES &amp; RESPONSIBILITIES</b></p><ul><li><p>Lead team in the delivery of technical installation and maintenance support for existing, new, and potential customers; contribute and achieve results through the management of professional and support staff; manage the team to maintain and grow business and to achieve financial goals and group objectives</p></li><li><p>Direct the technical support for customers through a team of field engineers, technicians, and/or application specialists diagnosing, troubleshooting, and repairing products and/or related components in the field; direct and implement tactical plans</p></li><li><p>Supervise customer responses where standard procedures have failed to isolate or fix problems in non-functioning products or related components</p></li><li><p>Lead process improvement initiatives; maintain and continuously improve the quality system and achieving quality objectives through daily actions</p></li><li><p>Assist the Director or senior leadership in overall operations in the field</p></li><li><p>Establish and manage the department&#39;s budget and all assigned resources</p></li><li><p>Select, develop, and evaluate employees to ensure the efficient operation of the function; these activities include hiring, training, performance management, and progressive disciplinary actions</p></li></ul><p></p><p><b>Territory:</b> East Florida (including major cities such as Orlando, Naples, and Miami). This is a field-based role requiring approximately 50% travel, including overnight travel, to support customer-facing activities. Candidates must reside within the territory or within 50 miles of the territory. A company vehicle is provided.</p><p></p><p><b>Who You Are:</b></p><ul><li><p>Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory, or equivalent combination of education and experience</p></li><li><p>3 years of experience in a clinical laboratory, health environment or diagnostics industry</p></li><li><p>1 year of previous management or supervisory experience, or demonstrated leadership skills</p></li></ul><p></p><p><b>Preferred Qualifications</b></p><ul><li><p>Reside in or within 50 miles of the territory</p></li><li><p>Willing and able to travel approximately 50%, including overnight travel</p></li><li><p>Experience working in or with the Roche Support Network</p></li><li><p>Ability to learn Roche product lines, equipment, products and/or systems</p></li><li><p>Effective written/verbal communication skills</p></li><li><p>Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships</p></li><li><p>Effective leadership, motivational, time management skills</p></li></ul><p></p><p>Relocation benefits are not available with this job posting.</p><p></p><p>The expected salary range for this position, based on the primary location of Florida, is 124,400.00 - 231,000.00 USD Annual.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.</p><p><a href="https://roche.ehr.com/default.ashx?CLASSNAME&#61;splash" target="_blank"><u>Benefits</u></a></p><p><b> </b></p><p><b> </b></p>Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Florida. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.<p></p><h3>Who we are</h3><p style="text-align:left">A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.</p><p style="text-align:left"><br />Let’s build a healthier future, together.</p><p style="text-align:inherit"></p><p style="text-align:left"><span>Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company&#39;s policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.</span></p><p style="text-align:inherit"></p><p style="text-align:left"><span>If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form <a href="https://docs.google.com/forms/d/e/1FAIpQLSdZWlsbfQOvFVIQgHE_iDzWUTlhZvj6FytIzjS7xq6IGh1H5g/viewform" target="_blank">Accommodations for Applicants</a>.</span></p>