Regional Operations & Customer Support Co-Op

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Career Programs

Job Sub Function:

Non-LDP Intern/Co-Op

Job Category:

Career Program

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

This position develops leaders within the Customer Support Services organization of the Johnson & Johnson Family of Companies to gain a working knowledge of Johnson & Johnson’s Medtech customers, sales practices, supply chain logistics, distribution and transportation networks, revenue practices and team dynamics.

Candidates will be part of a team.  Co-Ops own a set of reports that they are required to distribute. They will build relationships and partner with internal partners to decrease costs and streamline processes.   Co-Ops will collaborate with cross-functional and matrix team business partners, as well as trade customers on initiatives.  Innovation, process improvement and teamwork are essential components of the position. 

Upon mastery of the day-to-day business activities, demonstrated ability to identify and drive process improvements and consistent achievement of key organizational metrics, Co-Ops are able to apply Process Excellence (Six Sigma) methodology to lead projects from root cause analysis to solution implementation. 

Day-to-Day Activities:  This role has direct interaction with our internal Regional Operation Team members daily.  All interactions with our customers are to be handled in a professional, helpful and timely fashion to ensure the highest level of customer satisfaction and ensuring attention to compliance requirements.  Daily activities include:

Supports Regional Operations to identify opportunities for process improvements, and create strategies to keep consistency, simplicity, & accountability.

• Develop a strong working knowledge of various systems and applications used by Customer Support Services such as SAP, Genesys Cloud, Salesforce, Microsoft Applications  
• Facilitate monthly Regional Operations Metrics and Action Planning (MAP) meetings, create the agenda, document meeting minutes of action items, and update and maintain the action item tracker
• Update and maintain the Regional Operations KPIs Dashboard Reformat Standard Operation Procedure (SOP) and Work Instruction (WI) updates for processes managed through Document Management System, truVault.
• Review all SOP and WI referenced and utilized for Co-op daily activities
• Create any new SOPs or WIs as required
• Ensure smooth transition and full training for Co-op replacement
• Prepare access to vital systems and create updated Business Contact Lists
• Complete training of Co-op front fill, with replacement being ready to assume all responsibilities required to take over this position
• Update resume on professional achievement and development of tasks completed through the Co-op
• Be involved in as many co-op activities as possible at leadership and participant levels
• Get involved in community service and credo activities
• Completes required compliance/assigned training by required due date.

Target Hire Date: 12/14/2027
Target End Date: 06/30/2027

Candidate Eligibility Requirements

Candidates must:

• Be authorized to work in the US without current or future sponsorship requirements.
• Remain actively enrolled in their academic program throughout the entire internship period.
• Be available to work 40 hours per week during the internship.
• Should have a minimum GPA of 3

Permanently authorized to work in the U.S., must not require sponsorship of an employment visa (e.g., H-1B or green card) at the time of application or in the future.  Students currently on CPT, OPT, or STEM OPT usually requires future sponsorship for long term employment and do not meet the requirements for this program unless eligible for an alternative long-term status that does not require company sponsorship.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation,  external applicants please contact us via https://www.jnj.com/contact-us/careers . Internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

 

 

Preferred Skills:

 

 

The anticipated base pay range for this position is :

$23.50/hr to $52.50/hr

Additional Description for Pay Transparency:

The expected pay range for this position is between $23.50 per hour and $52.50 per hour but will be based on candidate's program year, discipline, degree and/or experience. Co-Ops/Interns are eligible to participate in Company sponsored employee medical benefits in accordance with the terms of the plan. Co-Ops and Interns are eligible for the following sick time benefits: up to 40 hours per calendar year; for employees who reside in the State of Washington, up to 56 hours per calendar year. Co-Ops and Interns are eligible to participate in the Company’s consolidated retirement plan (pension). For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits This job posting is anticipated to close on [6/30/2027]. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.