Regional CRM & Events Management Product Success Lead (Associate Director)

Job Description

Are you passionate about driving product innovation and delivering impactful solutions in the life sciences or pharmaceutical industry? Join our company as a Product Manager for CRM & Events Management. In this role, you will lead the development and execution of a comprehensive product strategy, ensuring alignment with our business goals and market needs. Be a part of our mission to advance health solutions and improve lives around the world.

Responsibilities

• Develop and execute a comprehensive product adoption roadmap for CRM & Events Management, ensuring alignment with overall business goals and market needs
• Identify trends, customer needs, and opportunities for product innovation and differentiation
• Collaborate with regional DHH teams to shape & drive product demand
• Collaborate with regional TOPS teams to enhance overall support
• Engage with business owners and key stakeholders to gather feedback, validate product concepts, and ensure alignment with customer expectations
• Provide product expertise and support to customer-facing teams, including CRM, Events Management, Segmentation and Targeting, etc.
• Help define and track key performance indicators (KPIs) to measure product success and inform decision-making
• Continuously monitor product performance, customer feedback, and market trends to identify areas for improvement and drive iterative enhancements
• Drive product success and community of practice, liaising with other regional roles from DHH to achieve seamless product information and product success metrics

Requirements

• Bachelor’s degree in Business, IT, or a related field
• 8+ years of product management experience launching complex software products in the life sciences or pharmaceutical industry
• Proven ability to lead cross-functional teams in a matrixed environment
• Excellent strategic thinking and analytical skills, with the ability to translate complex ideas into clear and actionable plans
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization
• Exceptional leadership and collaboration skills to drive cross-organizational initiatives
• Strong project management skills and the ability to manage multiple priorities in a fast-paced environment
• Proficiency in Agile methodologies and experience with tools such as Jira and Confluence
• Experience with Events Management and CRM, preferably Veeva CRM is preferred

Our Offer

• Exciting work in a great team, global projects, international environment
• Opportunity to learn and grow professionally within the company globally
• Pension and health (Canadian Medical) contributions
• Internal reward system plus referral program
• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
• Cafeteria for tax free benefits according to your choice (meal vouchers, sport, culture, health, travel, etc.), Multisport card, Vodafone, Raiffeisen Bank and Foodora discount programs
• Up-to-date laptop and iPhone, parking in the garage, showers, refreshments
• Competitive salary, incentive pay, and many more

Ready to take up the challenge? Apply now!
Know anybody who might be interested? Refer this job!

The date shown below is the earliest possible closing date for this posting. However, we sometimes extend the job posting period as needed, so please feel free to apply anytime you see the "Apply" button available. You may also reach out to the recruiter directly via https://www.linkedin.com/in/badumtss/

Additional location(s) Compensation Information:

Required Skills:

Agile Methodology, Communication, Cross-Functional Collaboration, Matrix Management, Prioritization, Product Management, Project Management

Preferred Skills:

Atlassian Confluence, Atlassian JIRA, Life Science, Pharmaceutical Industry, Veeva CRM

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Yes

Travel Requirements:

10%

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

11/9/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.