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Job Details
Job Summary: The Regional Clinical Manager (RCM) reports directly to the Regional Sales Director and takes the lead role in the management of the Clinical Specialist (CS). Regional Clinical Specialist (RCS) team for a given region. The RCM will work closely with the Regional Sales Director and Account Managers to collaborate and execute on regional and territory strategic objectives. Additionally, the RCM will facilitate the onboarding, training, ongoing clinical competency and professional development of the Region’s clinical team and will be a key stakeholder in the timely execution of new customer acquisition, Clinical education and training. By facilitating effective case coverage to support customer clinical needs throughout the region, the RCM will contribute to achieving projected sales goals, new customer onboarding, company objectives, and driving increased sales revenue.
Essential Duties:
- Lead, Train, and Develop clinical specialist personnel as needed for strategic execution of objectives as agreed upon by the Interventional field leadership team.
- Recruit and Retain and Develop clinical specialist team in the region through effective leadership, support, direction, clarity of communication, and objective setting
- Identify, establish, and maintain productive working relationships with key physicians, decision makers, customers and administrative staff.
- Provide clinical expertise to end users in accordance with the instructions for use of the product portfolio and its appropriate use to facilitate procedural consistency and best clinical outcomes.
- Identify issues related to the use of Haemonetics products and immediately share those issues with the Regional Sales Director and appropriate TM. If issues stem from incorrect or inappropriate usage of the device, provide additional in-service training to the impacted clinical staff.
- Facilitate the clinical training and on-boarding of new field personnel.
- Provide and assist in education and training activities with physicians, hospital support staff, and Haemonetics personnel. Stay abreast of and communicate clinical data regarding Haemonetics portfolio of products.
- Recognize and understand competitive products, industry trends, and Haemonetics products.
- Oversee local education and training activities including coordination and set up of programs, procedural troubleshooting, and coordination and facilitation of staff in-services.
- Serves as the region expert for Interventional Technology procedures and function as the region lead for simulation and training.
- Expertly present Haemonetics clinical papers, overall value proposition while complying with all external regulations and internal policy.
Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, training and developing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
Bachelors of Arts or Science
Education
- Bachelors of Arts or Science (Required)
Health science and appropriate registrations or certifications (RN, RCIS, RCSA, RVMS, etc.)
Experience:
- 6+ years Directly related experience in the medical device industry in clinical support. Strong clinical orientation, experience with products for use in interventional and structural cardiology. Extensive experience in the cardiac cath lab environment or as a scrub nurse/tech for Structural Heart procedures.
- 3+ years Leadership or managerial experience in managing a clinical team.
- 3+ years Medical device experience
- 3+ years Interventional Cardiology and Electrophysiology in a clinical or commercial role.
Skills:
- Proven managerial skills for coaching and developing preferred
- Excellent interpersonal skills and strong clinical orientation with the ability to influence a variety of clinician, nurse, and lab tech personality types.
- Previous industry experience with structural heart clinical specialist role.
- Ability to persuasively communicate and tailor the Interventional Technologies Value Proposition.
- Analytical with financial acumen (understanding of how our products performance and data impacts a health system's bottom line).
- Ability to maintain a good working relationship while dealing with sensitive and confidential matters.
- Excellent verbal and written communication skills.
- Attention to detail to maintain records and process reports.
- A thorough knowledge of the medical device market, products, and territory's customer base.
- Emotional intelligence to manage their schedule effectively and efficiently.
- Values Teamwork and collaboration internally and externally with customers.
- Knowledge of MS office systems.
Physical Demands:
- Sitting; remaining in a seated position
- Standing; walking; reaching with hands and arms; and stooping, kneeling, crouching, or crawling.
- Lifting/moving up to 10 pounds.
- Fine manipulation; picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.
- Keyboarding; entering text or data into a computer or other machine by means of a keyboard.
- Exposure to blood
Travel Expectations
Regular Domestic: 25-50%
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