Regional Account Manager, South

<p style="text-align:left"><span><b><span>Passionate about precision medicine and advancing the healthcare industry?</span></b></span></p><p style="text-align:inherit"></p><p style="text-align:left"><span><span>Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus&#39; proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.</span></span></p><p style="text-align:inherit"></p><div><p><span>The Regional Account Manager will lead a team of Account Managers in fostering and expanding relationships with Tempus&#39;s client base. This role is critical in ensuring client satisfaction, retention, and growth through strategic account management and collaboration with Clinical Account Executives. The ideal candidate will have a strong background in healthcare sales, account management, and a deep understanding of Tempus&#39;s product offerings, including algorithmic tests and add-ons.</span></p><div></div><div></div></div><div><div><div><div><p><b><b>Key <span>Responsibilities: </span></b></b></p><ul><li><p><span>Lead and mentor a team of Clinical Account Associates in the execution of their duties to gain, retain, and support clients as part of the customer success organization.</span></p></li><li><p><span>Collaborate with the Customer Success leadership to ensure comprehensive support, including sample and order tracking, and to escalate and resolve issues efficiently.</span></p></li><li><p><span>Oversee the onboarding process for new clients, ensuring best practices are followed and partnerships with sales representatives are leveraged.</span></p></li><li><p><span>Collaborate with sales to identify and capitalize on opportunities for Tempus&#39;s algorithmic tests and add-ons.</span></p></li><li><p><span>Drive initiatives to improve workflow efficiencies and support care teams with effective ordering methods and workflows.</span></p></li><li><p><span>Analyze highest opportunities for retention in areas and coach teams to improve care teams workflow, in turn improving pTaT and customer experience. </span></p></li><li><p><span>Promote the adoption of online ordering through Tempus Hub and EMR integrations among the client base.</span></p></li><li><p><span>Conduct competitive analysis and collect feedback from accounts and sales representatives to continuously improve the Tempus experience.</span></p></li><li><p><span>Build and maintain strong client relationships through on-site support and regular, proactive communication.</span></p></li></ul><p></p><p><b><b>Qualifications:</b></b></p><ul><li><p><span>Bachelor&#39;s degree in Biology, Life Science, Business, Healthcare Administration, or a related field; Master&#39;s degree preferred.</span></p></li><li><p><span>5&#43; years of experience in account management or sales within the healthcare or biotechnology industry, with at least 2 years in a leadership role.</span></p></li><li><p><span>Demonstrated success in client retention and account growth.</span></p></li><li><p><span>In-depth knowledge of healthcare data, AI applications, and the competitive landscape.</span></p></li><li><p><span>Exceptional communication, negotiation, and presentation skills.</span></p></li><li><p><span>Travel as needed for client engagement and team support</span></p></li></ul><p><span>#LI-NK1</span></p></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:left">We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. </p>