Reference Letter Specialist - German speaking

The opportunity:

As a German speaking Reference Letter Specialist​ you are part of a dynamic, vivid and spiritful organization and you are responsible for the accurate and timely delivery of reference letters for all Roche affiliates. You will proactively advise P&C and business partners on reference letter-related processes to guarantee that our People Practices effectively support the business.

Your main tasks will include (but not limited to):

• Issuing reference letters while adhering to expected quality standards and legally stipulated deadlines.
• Managing our reference letter tool and ticketing system accurately to ensure operations meet defined KPIs and SLAs.
• Providing professional customer service, developing key stakeholder relationships and advising partners on the adoption of new ways of working.
• Demonstrating process knowledge to ensure compliance by updating documentation (SWIs, SOPs, GWIs) and strictly adhering to legal and data protection regulations

Who you are:

We are looking for someone who is self-motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you have:

• Strong customer centricity, end-to-end accountability, problem-solving skills, growth & agile mindset in ambiguous situations
• Multi-cultural acceptance, ability to work in a fast-paced and changing environment
• Strong & precise work-ethic, good analytical skills and ability to focus on details
• A tech savvy vein, analytical thinking, strong knowledge of MS Office and G Suite applications
• Experience in service delivery or customer care environment
• Strong communication skills in German and English (written and spoken) are essential.

In exchange we provide you with:

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.

• Excellent benefits & flexibility:  competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (2 office days/week) 

• A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process:

https://go.roche.com/dpn4candidates